Customer Services
As well as providing your gas and electricity, ScottishPower aims to deliver a first class customer service.
Whatever you’ve got a question about, you’ll find the answer by clicking on one of the links below or in the frequently asked question in our “Help” section.
- What to do in an emergency
- Information on carbon monoxide
- Gas Safe Register
- Your bill explained
- Making a complaint
- How to read your meter
- Customer Charters
- Moving house?
- CareFree Scheme
- Where we get our energy
- How to provide your meter reads
- Your Account Information
- Code of Practice for Accurate Bills
- Standards of Service
- Gas Appliances and Boiler Service
Alternatively, you can contact us by following this link.
If you would prefer to speak to one of our Customer Service Advisors you can call us; Our lines are open Monday to Friday 8am - 7pm, Saturday 8.30am - 1pm
| ‘Online Energy’ Customer Services | 0845 270 6543 (local rate call) |
| Domestic Customer Services | 0845 270 0700 (local rate call) |
| Minicom | 0800 027 8899 |
| If your dialling from outside the UK | +44 845 2700 700 (International rates apply) |
(The Minicom service is for customers with hearing/speech difficulties who are Minicom text phone users. Minicom is for typed text phone messages only).