Scottish Power Carefree Social Tariff Information

We want you to have complete peace of mind, which is why ScottishPower introduced the CareFree Scheme with its range of special security measures.

As a CareFree member you can choose a personal password to help you identify callers. Your password is only given to staff who need to visit your home, so you can check quickly and easily that any visitors claiming to be from ScottishPower are telling the truth.

Joining CareFree brings other benefits too. Whatever your needs - whether you’re partially sighted and would like your bill read to you over the phone, or rely on your electricity supply for vital medical equipment - CareFree makes sure that we’ve got them covered. Our CareFree package also includes a free telephone helpline which means you can speak to specially trained staff whenever you need to.

Offering even more peace of mind, Protected Services lets you nominate a friend or relative who can speak to ScottishPower about your bill on your behalf. They don’t have to pay your bill, but can help you sort out any payment problems.

For more information or to join the CareFree or Protected Payment Schemes Protected Service Register, please call our Customer Services team on 0845 2700 700 (0845 270 6543 for Online Energy Service customers). Alternatively you can send us an email by clicking on 'Contact Us'.