Scottish Power Customer Charters

Customer Charters
To help you get the best out of your ScottishPower account we’ve produced a series of useful guides we refer to as Customer Charters. These charters outline our obligations, as required by our regulator, Ofgem.

Click on the links to view the relevant charters which cover:

-  Paying Your Bill.
-  Customers with Special Needs.
-  Prepayment / Pay As You Go.
-  Making an Enquiry or Complaint.
-  Visiting Your Premises.

Underpinning all of our charters is our commitment to saving you energy and money. For advice on energy saving measures and grants available, click on Energy Efficiency.

Alternatively, you can find out more by visiting the Energy Saving Trust website on www.est.org.uk

If you would like the Customer Charters in braille, on audio cassette, compact disk or floppy disk, you can order your free copy by calling 0141 272 6042.

Warmth without the worryAt ScottishPower we recognise that electricity and gas bills account for a sizeable chunk of the household budget. To help, we’ve put together this practical guide on managing your energy bills, and the steps you can take if you are finding it difficult to pay, including:

• Our promises to you.
• Your responsibilities as a customer.
• Things the can affect your account.
• How you can save money on your energy bills.
• Make your home more energy efficient.
• Getting into debt? What you should do / what we will do.
• Other sources of help and advice.
• What to do if we get it wrong.

Download the 'Warmth without the worry' document.