Scottish Power

General Customer Service – 0845 2700 700

ScottishPower aims to deliver a first class customer service. Whatever you’ve got a question about, please call us.

Energy Efficiency Help-line – 0800 33 22 33

No one wants to waste energy, or money. The difficult bit can be finding a reliable source of impartial, expert advice. We’re the energy people, so please call us for assistance.

Energy Saving Tips – www.scottishpowergreen.co.uk

Take a tour of the interactive house which will help identify energy efficiency steps and measures you can use around your home to save money and energy everyday. It’s amazing how some small everyday changes can all add up to big savings.

Priority Services Register (CareFree) – 0800 027 1122

We want you to have complete peace of mind, which is why ScottishPower introduced the CareFree Scheme with its range of special security measures. As a CareFree member, you can choose a personal password to help you identify callers. Your password is only given to staff who need to visit your home, so you can check quickly and easily that any visitors claiming to be from ScottishPower are telling the truth. Joining CareFree brings other benefits too. Whatever your needs - whether you’re partially sighted and would like your bill read to you over the phone, or rely on your electricity supply for vital medical equipment - CareFree makes sure that we’ve got them covered. Our CareFree package also includes a free telephone helpline which means you can speak to specially trained staff whenever you need to.

Help from other organisations:

Energy Supply Ombudsman – 0330 440 1624 or www.energy-ombudsman.org.uk

The Energy Supply Ombudsman is an independent body that resolves billing, transfers and sales related issues between customers and their energy suppliers. They are an independent service specialising in resolving customer complaints in an impartial way. ScottishPower are bound to comply with the outcome.

Benefits Health Check – 0800 072 9009

It is estimated that over £9bn worth of benefits go unclaimed each year in the UK due to people not realising their entitlement to them. To ensure you’re recovering all the income and benefits you are entitled, call the number above for a free and confidential Benefits Health check.

Citizens Advice Bureau – www.citizensadvice.org.uk

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice. Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities. Citizens Advice agents can contact your supplier on your behalf to resolve any issues you may have.

The Energy Assistance Package - 0800 512 012 or www.energyassistancepackage.co.uk

The Energy Assistance Package gives advice and support to help you maximise your income, cut your fuel bills and make your home warmer and more comfortable.
Whether you are finding that your home is cold, damp, draughty or generally hard to heat, or you are worried about your fuel bills, the Energy Assistance Package may be able to help.

Homeheat Helpline – 0800 33 66 99 or www.homeheathelpline.org.uk

The Home Heat Helpline is an independent free telephone service that offers help and advice to those struggling to pay their energy bills. The free service is staffed by experienced advisors who can provide information about social tariffs, different payment options available, energy efficiency and heating advice. The Home Heat Helpline agents can also contact your supplier on your behalf to resolve any issue you may have.

Consumer Direct – 0845 404 0506 or www.consumerdirect.gov.uk

Consumer Direct is the government-funded telephone and online service offering information and advice on consumer issues.

Age Concern – www.ageconcern.org.uk

Age Concern support all people over 50 in the UK, speaking with one voice on behalf of all older people. They listen to what older people want, what they say‚ then campaign for the change to services and products in markets that have failed.