Help from ScottishPower
General Customer Service
0800 027 0072
ScottishPower aims to deliver a first class customer service. Whatever you’ve got a question about, please call us. Energy Efficiency Help-line – 0800 33 22 33 No one wants to waste energy, or money. The difficult bit can be finding a reliable source of impartial, expert advice. We’re the energy people, so please call us for assistance..
Priority Services Register (CareFree)
0800 027 1122
We want you to have complete peace of mind, which is why ScottishPower introduced the CareFree Scheme with its range of special security measures.
As a CareFree member, you can choose a personal password to help you identify callers. Your password is only given to staff who need to visit your home, so you can check quickly and easily that any visitors claiming to be from ScottishPower are telling the truth.
Joining CareFree brings other benefits too. Whatever your needs - whether you’re partially sighted and would like your bill read to you over the phone, or rely on your electricity supply for vital medical equipment - CareFree makes sure that we’ve got them covered. Our CareFree package also includes a free telephone helpline which means you can speak to specially trained staff whenever you need to.
Help from other organisations
Energy Supply Ombudsman
The Energy Supply Ombudsman is an free, independent body that resolves billing, transfers and sales related issues between customers and their energy suppliers. They are an independent service specialising in resolving customer complaints in an impartial way. ScottishPower are bound to comply with the outcome.
Benefits Health Check
0800 072 9009
It is estimated that over £9bn worth of benefits go unclaimed each year in the UK due to people not realising their entitlement to them. To ensure you’re recovering all the income and benefits you are entitled, call the number above for a free and confidential Benefits Health check.
Citizens Advice Bureau
The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice. Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities. Citizens Advice agents can contact your supplier on your behalf to resolve any issues you may have, and can be consulted at any stage in the complaints process.
0800 33 66 99 or www.homeheathelpline.org.uk
The Home Heat Helpline is an independent free telephone service that offers help and advice to those struggling to pay their energy bills. The free service is staffed by experienced advisers who can provide information about social tariffs, different payment options available, energy efficiency and heating advice. The Home Heat Helpline agents can also contact your supplier on your behalf to resolve any issue you may have.
Citizens Advice consumer service
The Citizens Advice consumer service is the government-funded telephone and online service offering information and advice on consumer issues. The Citizens Advice consumer service can be consulted at any stage in the complaints process.
Age UK support all people over 50 in the UK, speaking with one voice on behalf of all older people. They listen to what older people want, what they say‚ then campaign for the change to services and products in markets that have failed.