Home Insulation & Boiler Repair or Replacement Terms and Conditions

Home Insulation Terms and Conditions

Home insulation services will be carried out by a ScottishPower Energy Retail Ltd (“SPERL”) approved contractor – if you meet the eligibility criteria, your property will receive a free, no obligation survey to assess suitability for free installation of insulation.

The applicant’s personal details will be used by SPERL for the purpose of conducting this offer. SPERL may disclose an entrant’s personal information to any third party it engages to assist it in conducting the offer, fitting any insulation or communicating with the applicant.

Certain restrictions apply. This offer is only open to persons who reside in mainland Great Britain. Only one application per household is permitted. SPERL has the right to remove any applications that appear to be duplicates, materially incorrect or fraudulent. If a property is deemed suitable for free home insulation, at SPERL’s sole discretion, after survey by a contractor, a team of insulation professionals will be made available to fit home insulation free of charge.

You will not be eligible if:

  • Your property already has pre-existing loft or cavity wall insulation that is more than 60mm thick;
  • We are unable to insulate at least two thirds of the total loft surface area or cavity wall area of the property; You have a large or non-standard property or specialist equipment is required to carry out the work - This may incur a charge and any charges will be identified at time of initial survey and agreed with you in advance of any work being carried out;
  • You have not carried out all preparatory work, including loft clearance, required by SPERL or its approved contractor;
  • Your home is rented and landlord permission has not been obtained;
  • Your home is a housing association or council property;

SPERL reserves the right to cancel or amend this offer or these terms and conditions at any time without prior notice.

Boiler Repair or Replacement Terms and Conditions

At the time of initial survey, should any non-standard work be identified which is required for the installation to proceed, you may be asked for a financial contribution towards the completion of the works which will be agreed with you in advance of any work being carried out.

* The FREE boiler replacement offer is only valid if your existing boiler is broken down and cannot be economically repaired (as determined by Ofgem’s ‘Economic Repair Cost Comparison Tables’).

**Length of warranty may vary depending on the specification of the boiler and the manufacturer’s guarantee.

The free repair or replacement boiler offer still valid if loft and/or cavity wall insulation is already in place.

SPERL reserves the right to cancel or amend this offer or these terms and conditions at any time without prior notice.