Online Fixed Price Energy August 2013 - Product Notes
You can end your agreement by switching supplier at any time. If you switch supplier before 31st July 2013, you will have to pay a cancellation charge. The current cancellation charges are £30.64 for electricity and £20.42 for gas, each inclusive of VAT at the current rate of 20%. These charges will be amended if there is a change in the VAT rate at any time or times before 31st July 2013, by an amount equivalent to the applicable change in the VAT rate. The agreement(s) can also be ended by us by giving you 28 calendar days’ prior notice in writing; or if you move house. If you move house you need to give us at least 2 working days’ prior notice otherwise you will continue to be liable for the supply until either 2 working days after you do provide notice of the move or until a new owner or occupier enters into a contract for the supply of either electricity, gas or both supplies. If you move house you do not have to pay a cancellation charge. The agreement(s) will continue until ended in one of these ways.
ScottishPower’s “No Standing Charge” option removes the Daily Service Charge and relates the customer’s bill entirely to the number of gas or electricity units the customer uses. The “No Standing Charge” option is a stepped tariff that charges a higher rate for the first block of units used per quarter and a lower rate for all remaining units used per quarter. The rates for each block of units are fixed for the duration of the product.
Your Payment Methods Explained:
Monthly Direct Debit
Your monthly Direct Debit payment plan will be based on your annual energy use. We will take a payment directly from your bank every month to spread your annual bill over 12 payments. We will review your payment amount every three months to check whether you’re on the right track. If we need to change your monthly payment, we'll let you know in advance so you can discuss it with us if you need to.
Variable Direct Debit
Variable Direct Debit allows you to choose the frequency of making payments each quarter. You will be required to submit your meter reads online and generate a bill which will be based on actual energy consumption. Full payment of that bill will then be collected 10 days later from your account by Direct Debit. You can decide not to do this every month but you must do it within 90 days of your last bill. If you do not submit a meter read then an estimated bill will be generated and a payment collected via Direct Debit 10 days later. Bill amounts tend to be higher during the winter months and lower in the summer.
Online Debit Card
Paying online by Debit Card allows you to choose the frequency of making payments each quarter. You will be required to submit your meter reads online and generate a bill which will be based on actual energy consumption. You will then have 28 days to make a payment online using your Debit Card. If this is done within 24 days you will benefit from the Prompt Payer discount. You can decide not to do this every month but you must do it within 90 days of your last bill. If you do not submit a meter read then an estimated bill will be generated and you will be required to pay this amount. Bill amounts tend to be higher during the winter months and lower in the summer.
* The Offer prices will remain fixed until 31st July 2013 and are below our standard monthly Direct Debit, variable Direct Debit and online Debit Card prices in effect at 27th February 2012. This Offer is only available to No Standing Charge customers who pay their bills by monthly Direct Debit, variable Direct Debit or by online Debit Card and who manage their account online only. Prices effective from 10th May 2012.
**The Online Energy Service discount is only available to customers with up to three meters & three registers (ScottishPower and Manweb supply areas), or with either a single or two rate meter (all other supply areas). Annual discounts are £5.00 (excl. VAT), £5.25 (incl. VAT), for gas and £10.00 (excl. VAT), £10.50 (incl. VAT), for electricity. The annual discount is shown on your bill as a daily amount of 1.369p (excl. VAT), 1.437p (incl. VAT) for gas and 2.740p (excl. VAT), 2.877p (incl. VAT) for electricity.
*** The Gas & Electricity Offer annual discount for dual fuel customers who pay monthly by Direct Debit is £5 (excl. VAT), £5.25 (incl.VAT) for gas and £11 (excl. VAT), £11.55 (incl. VAT) for electricity. These discounts are shown on your bill as daily amounts of 1.369p (excl. VAT), 1.437p (incl. VAT) for gas and 3.013p (excl. VAT), 3.164p (incl. VAT) for electricity. All other customers who qualify for the Gas & Electricity Offer discount will receive annual discounts of £5 (excl. VAT), £5.25 (incl.VAT) for gas and £5 (excl. VAT), £5.25 (incl. VAT) for electricity. These discounts are shown on your bill as daily amounts of 1.369p (excl. VAT), 1.437p (incl. VAT) for gas and 1.369p (excl. VAT), 1.437p (incl. VAT) for electricity.
****Electricity customers who pay by variable Direct Debit automatically receive a daily Prompt Payer discount of 5.218p (excl. VAT), 5.479p (incl. VAT). Gas customers who pay quarterly by Direct Debit automatically receive a daily Prompt Payer discount of 11.741p (excl. VAT), 12.328p (incl. VAT). These Prompt Payer discounts will also be made to customers who pay by online Debit Card if they pay their bills within 24 days of the date of issue shown on the bills. By paying the current bill ‘promptly’ you will see any Prompt Payer discount that you have earned on the next electricity or gas bill that you receive.
Dual Fuel
† Low User
Based on an average ScottishPower Online Fixed Price Energy August 2013 customer with annual mains gas usage of 11,000kWh and annual Standard Rate electricity usage of 2,100kWh, who pays monthly by Direct Debit. Prices effective from 10th May 2012 . All figures shown include VAT at the current applicable rate of 5%.
† Medium User
Based on an average ScottishPower Online Fixed Price Energy August 2013 customer with annual mains gas usage of 16,500kWh and annual Standard Rate electricity usage of 3,300kWh, who pays monthly by Direct Debit. Prices effective from 10th May 2012. All figures shown include VAT at the current applicable rate of 5%.
† High User
Based on an average ScottishPower Online Fixed Price Energy August 2013 customer with annual mains gas usage of 23,000kWh and annual Standard Rate electricity usage of 5,100kWh, who pays monthly by Direct Debit. Prices effective from 10th May 2012. All figures shown include VAT at the current applicable rate of 5%.
E-Solus
† Low User
Based on an average ScottishPower Online Fixed Price Energy August 2013 customer with annual Standard Rate electricity usage of 2,100kWh, who pays monthly by Direct Debit. Prices effective from 10th May 2012. All figures shown include VAT at the current applicable rate of 5%.
† Medium User
Based on an average ScottishPower Online Fixed Price Energy August 2013 customer with annual Standard Rate electricity usage of 3,300kWh, who pays monthly by Direct Debit. Prices effective from 10th May 2012. All figures shown include VAT at the current applicable rate of 5%.
† High User
Based on an average ScottishPower Online Fixed Price Energy August 2013 customer with annual Standard Rate electricity usage of 5,100kWh, who pays monthly by Direct Debit. Prices effective from 10th May 2012. All figures shown include VAT at the current applicable rate of 5%.
FREQUENTLY ASKED QUESTIONS:
Q: What will happen if I switch to the Online Fixed Price Energy August 2013 Offer and then decide to cancel the supply contract before 31st July 2013?
A: You can end your agreement by switching supplier at any time. If you switch supplier before 31st July 2013, you will have to pay a cancellation charge. The current cancellation charges are £30.64 for electricity and £20.42 for gas, each inclusive of VAT at the current rate of 20%. These charges will be amended if there is a change in the VAT rate at any time or times before 31st July 2013, by an amount equivalent to the applicable change in the VAT rate.<br>
The agreement(s) can also be ended by us by giving you 28 calendar days’ prior notice in writing; or if you move house. If you move house you need to give us at least 2 working days’ prior notice otherwise you will continue to be liable for the supply until either 2 working days after you do provide notice of the move or until a new owner or occupier enters into a contract for the supply of either electricity, gas or both supplies. If you move house you do not have to pay a cancellation charge. The agreement(s) will continue until ended in one of these ways.
Q: What happens if standard prices increase or decrease during the period of the offer?
A: Your prices will not change before 31st July 2013, no matter whether our standard prices increase or decrease.
Q: If I move house can I take the Online Fixed Price Energy August 2013 Offer with me?
A: No. However you will be entitled to apply for any of our offers available at the time. The cancellation charge will not be applied if the supply contract is cancelled due to a home move.
If you move house you need to give us at least 2 working days’ prior notice otherwise you will continue to be liable for the supply until either 2 working days after you do provide notice of the move or until a new owner or occupier enters into a contract for the supply of either electricity, gas or both supplies. If you move house you do not have to pay a cancellation charge. The agreement(s) will continue until ended in one of these ways.
Q. What happens at the end of the Online Fixed Price Energy August 2013 Offer?
A. At the end of this Offer, unless you have chosen another option, you will move onto our standard prices. We will, however, write to you to let you know what other options you have. These options may include choosing to move to an alternative product we are offering at that time, or you may wish to cancel your contract with us and change supplier after the end of the offer without being required to pay any cancellation charges.
Please refer to the Online Fixed Price Energy August 2013 Offer tariff leaflet for full terms and conditions.