Go To Support Centre Home

Support Centre

MOST FREQUENTLY ASKED QUESTIONS

CONTACT NUMBERS

Domestic Energy Efficiency

0800 332 233

Lines open Monday to Friday 8.30am - 4.45pm

Business Energy Efficiency

0800 027 1002

Lines open Monday to Friday 8.30am - 4.45pm

Emergency Information 

Close Support Centre

Simply Green - Product Notes

*Under the Simply Green Energy Offer, ScottishPower will match the amount of electricity used by you with the purchase of an equivalent amount of renewable energy from wind generation connected into the electricity grid.

**As a gas and electricity customer you would normally receive a dual fuel discount. Under this offer you will not receive a discount, but ScottishPower will contribute £16.80 to the Green Energy Trust on your behalf.

***The Online Energy Service annual discount is only available to customers with up to three meters & three registers (ScottishPower and Manweb supply areas), or with either a single or two rate meter (all other supply areas). Annual discounts are £5.00 (excl. VAT), £5.25 (incl. VAT) for gas and £10.00 (excl. VAT), £10.50 (incl. VAT) for electricity. The annual discount is shown on your bill as a daily amount of 1.369p (excl. VAT), 1.437 (incl. VAT) for gas and 2.740p (excl. VAT), 2.877p (incl. VAT) for electricity. Prices correct as at 27th February 2012.

Dual Fuel

Low User†

Based on an average ScottishPower Simply Green Energy Offer customer with annual mains gas usage of 11,000kWh and annual Standard Rate electricity usage of 2,100kWh, who pays monthly by Direct Debit. Prices effective from 27th February 2012. All figures shown include VAT at the current applicable rate of 5%.

Medium User†

Based on an average ScottishPower Simply Green Energy Offer customer with annual mains gas usage of 16,500kWh and annual Standard Rate electricity usage of 3,300kWh, who pays monthly by Direct Debit. Prices effective from 27th February 2012. All figures shown include VAT at the current applicable rate of 5%.

High User†

Based on an average ScottishPower Simply Green Energy Offer customer with annual mains gas usage of 23,000kWh and annual Standard Rate electricity usage of 5,100kWh, who pays monthly by Direct Debit. Prices effective from 27th February 2012. All figures shown include VAT at the current applicable rate of 5%.