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Support Centre
Video Guides
Looking for help on your bill, Direct Debit or starting an online account? Watch our help videos for more information.
Got a question? Ask Katie.
Our virtual assistant Katie is here to help answer any questions you may have.
Quick Guides
Looking for help on your bill, Direct Debit or starting an online account? Read through our help guides for more information.
Thinking of leaving?
Call us on 0845 270 0700 to speak to us.
Advisors are available:
Monday to Friday: 8am to 7pm
Saturday: 8:30am to 1pm
Otherwise you can arrange for us to call you back at a time that is good for you.
Emergency Info
Contact Us
Email Us:
Call Us:
Monday to Friday 8am - 7pm
Saturday 8.30am - 1pm
Domestic Customer Services
0845 270 0700
(local rate call)
If you are dialling from outside the UK
+44 845 270 0700
(International rates apply)
Small Business Customers
0845 272 7000
(local rate call)
Minicom
0800 027 8899
The Minicom service is for customers with hearing/speech difficulties who are Minicom text phone users. Minicom is for typed text phone messages only.
Or call us on 0800 027 0404 for a quote. Alternatively let us call you back at a time that suits you.