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MOST FREQUENTLY ASKED QUESTIONS

CONTACT NUMBERS

Domestic Energy Efficiency

0800 332 233

Lines open Monday to Friday 8.30am - 4.45pm

Business Energy Efficiency

0800 027 1002

Lines open Monday to Friday 8.30am - 4.45pm

Emergency Information 

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Electricity Emergency information

If you’ve spotted that any electrical network equipment has been damaged, call your local Electricity Network Operator’s 24 hour Emergency Helpline. We’ve listed all the numbers below.

If you’ve spotted that any electrical network equipment has been damaged, call your local Electricity Network Operator’s
24 hour Emergency Helpline
.
We’ve listed all the numbers below.

If you have a power cut, check to see if your neighbours are affected as well.

  • If your neighbours' supply is still on, check your trip switch if you have one. If it has tripped, switch off all your appliances and then reset it.
  • If your neighbours don't have any power either, call your local Electricity Network Operator's 24 hour Emergency Helpline. You'll find the number below.

Who to contact if you have a power cut

 

Scottish Local Suppliers Contact Numbers

1

Scottish Hydro

0800 300 999

2

ScottishPower

0845 27 27 999

North England/Wales Contact Numbers

1

Northern Electric

0800 66 88 77

2

United Utilities

0800 195 4141

3

Yorkshire Electricity

0800 375 675

4

Manweb

0845 272 2424

5

Central Networks East

0800 056 80 90

6

Central Networks West

0800 328 1111

7

West Power South Wales

0800 052 0400

South West Contact Numbers

1

EDF (Eastern)

0800 783 8838

2

EDF (London)

0800 028 0247

3

EDF (Seeboard)

0800 783 8866

4

Southern Electric

0845 770 8090

5

Western Power South West

0800 365 900