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Support Centre

CONTACT NUMBERS

Domestic Energy Efficiency

0800 332 233

Lines open Monday to Friday 8.30am - 4.45pm

Business Energy Efficiency

0800 027 1002

Lines open Monday to Friday 8.30am - 4.45pm

Emergency Information 

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Gas Emergency Information

If you smell gas or think there’s a gas leak:

  1. Open all doors and windows.
  2. Don’t use any electrical equipment (including light switches) or naked flames.
  3. Turn off the gas at the emergency control valve by the meter.
  4. It’s off when the ridged line on the spindle is across the pipe.
  5. Call National Grid immediately on 0800 111 999

ScottishPower is responsible for your gas supply, but the gas itself is transported by a gas transporter, such as Transco.