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Support Centre

MOST FREQUENTLY ASKED QUESTIONS

CONTACT NUMBERS

Domestic Energy Efficiency

0800 332 233

Lines open Monday to Friday 8.30am - 4.45pm

Business Energy Efficiency

0800 027 1002

Lines open Monday to Friday 8.30am - 4.45pm

Emergency Information 

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Benefits of managing your account online

By choosing to manage your account online you could enjoy all of these benefits:

  • Pay your bill securely online
  • Enter your meter readings
  • View all your previous bills and energy consumption
  • Change your personal details online
  • Tell us you’re moving home
  • Do all this at any time of the day or night

Plus, if you also want to switch off paper bills just choose our Online Energy Service and you could get an additional online discount of up to £15.75 (inc VAT)* a year!