Direct Debit payment amount

Who decides my monthly Direct Debit payments?

We regularly review how much energy you’re likely to use, so we can set your monthly payments to match.

By keeping an eye on your payments, we aim to ensure that you don’t end up paying too much, or too little, every month.

If your financial circumstances are changing or you’re ever struggling with your payments, please call us on 0845 2700 700 lines open Monday to Friday 8am – 7pm, Saturday 8.30am – 1pm. We’d like to help.