How your Monthly Cash Payment Plan works

It couldn’t be easier...

You will receive a payment request letter each month. The amount requested will be based on a proportion of the total energy you are likely to use throughout the year. The letter will detail the payment amount and the date that the payment is due.

We will still aim to carry out quarterly meter readings at your home to try and ensure the accuracy of your bills. If you prefer, you can register for our online energy service and update your meter readings online

Quarterly statements are not posted but you will be able to view quarterly statements online which will show the payments you have made.

An annual statement will be sent to you each year. This will include information on the energy you’ve used and payments that have been made or are still due for the previous 12 months.

How this benefits you

By making monthly payments, you can spread your energy costs across the year into regular, manageable amounts.

If you have an outstanding balance due on your account, you’ll no longer need to pay it off in full immediately. Instead, you can spread that balance over time and repay it as part of your monthly payments. Of course, if you would like to settle the full outstanding balance at any time you can still do this. But, please remember you will still need to make monthly payments to cover the energy you’ll continue to use throughout the year.

We will regularly review your monthly payments based on what you have already paid and the energy you use. This will help to keep them as accurate as possible.

You can choose from a range of ways to pay – online, by cheque or by debit card using our automated service anytime on 0845 270 0162.

Save money too

Paying by monthly Direct Debit could save you £201 per year*.

You could make further savings by switching to monthly Direct Debit. As long as payments on your account are up to date, all it takes is a quick call to our dedicated customer services team on 0845 2700 700 or register your account online and visit “change my service”. Please have an up-to-date meter reading to hand.

*Annual saving of £201.94 shown is based on an average of ScottishPower’s Gas & Electricity Offer customers across Britain with annual mains gas usage of 20,500kWh and annual Standard Rate electricity usage of 3,300kWh, who pay quarterly (excluding prompt payer discounts) and switch to pay monthly by Direct Debit. Prices correct as at 31st March 2010. All figures shown include VAT at the current applicable rate of 5%.

Your questions answered

Q. Why have you introduced monthly cash payments?

A. At ScottishPower, we regularly review the ways our customers can pay. In light of the recent economic climate, we’ve been working to find ways that will help our customers manage their payments effectively. Our new monthly payment option is designed to allow you to pay in cash but help you stay in control of your payments.

Q. Will I get a payment request letter every month?

A. Yes. We will send a payment request letter each month, even if you’re in credit. This is because your payments are based on your annual energy usage and are spread across the year into regular, manageable amounts.

Q. How is ScottishPower able to change the payment option?

A. Under the terms of the agreement we have with you, we can alter the payment option when you have failed to make a payment under the option you have agreed with us. Please see Condition 13.3 of the General Terms and Conditions (which are part of that agreement) for more details. Please be reassured that the change to this monthly payment plan doesn’t alter any other aspects of your agreement with us.

Q. What happens if I miss a monthly payment?

A. If you miss a payment, you will receive a reminder letter from us. You will then need to make that payment promptly, or it may affect the way we manage your account in future. It is important that you contact our dedicated team on 0845 2700 700 as soon as possible.

Q. Can I change the monthly payment due date?

A. Yes. Just call our dedicated team on 0845 2700 700.

Q. Will my monthly payment amounts change during the year?

A. They may do. We want your monthly payments to be as accurate as possible. This means that every time we update a meter reading on your account, we will review the energy you’ve used and the payments you’ve made and let you know in advance of any changes to your monthly payment amount.

Q. I have just moved into a new home, can I change to another payment plan or product?

A. Yes. We have a range of products and services that could help you save money and give you added convenience. To see what products we have to offer, please refer to the products section

Q. Can I get an even better deal with ScottishPower?

A. We want to make sure you’re on our best possible deal. Why not take our Savings Challenge to find out how much you could save. Just visit http://www.scottishpower.co.uk/save