Prepayment
You should always know where you are with your payments with this option.
As the name suggests, Prepayment lets you pay for your electricity or gas as you use it, instead of running up monthly or quarterly bills. Many customers find this makes it easier to budget for their energy needs alongside other household bills.
How it works
You will be provided with a key for your electricity meter or a gas card for your gas meter. These devices are unique to you and your meters. You top up the key or card with credit at Post Offices and PayPoint outlets.
If you’ve got a PC and internet access, you may be able to take advantage of our 'In Home' Pay As You Go service. This lets you top up with credit from the comfort of your own home.
Interested in our Prepayment option? Read on:
Further, detailed information is available in our ‘Prepayment/Pay As You Go’ Customer charter.
For lost or damaged Gas cards – Please call us on 0845 2700 700 to order a replacement. (Lines are open Monday to Friday 8:00am - 8:00pm, Saturday 9:00am - 1:00pm). Replacements are also available to purchase from some Paypoint outlets. If we are closed you can use our automated service out of hours by calling the above number or you can buy a blank card at some paypoint outlets. Ask at your local Paypoint outlet or visit http://www.paypoint.co.uk