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MOST FREQUENTLY ASKED QUESTIONS

CONTACT NUMBERS

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0845 270 0700

Our lines are open Monday to Friday
8am - 7pm, Saturday 8.30am-1pm,
local rates apply.

Emergency Information

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Payment difficulties 

If you’re having trouble paying for your electricity or gas, please tell us, we’d like to help. You may also find our Warmth without the worry booklet For independent money advice, try the following organisations:

Citizens Advice Bureau
Tel: 0845 450 0351
Website: http://www.cas.org.uk/

Advice UK

Website: http://www.adviceuk.org.uk/

National Debtline
Tel: 0808 808 4000
Website: http://www.nationaldebtline.co.uk/

Scottish Debtline
Tel: 0800 138 3328
Website: http://www.scottishdebtline.co.uk/

Consumer Credit
Counselling Service
Tel: 0800 138 1111 Wesbite: http://www.cccs.co.uk/