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Support Centre

CONTACT NUMBERS

Domestic Energy Efficiency

0800 332 233

Lines open Monday to Friday 8.30am - 4.45pm

Business Energy Efficiency

0800 027 1002

Lines open Monday to Friday 8.30am - 4.45pm

Emergency Information 

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Fresh Start

Fresh Start is our product for some of our more vulnerable customers.

Save Money

With Fresh Start you will always receive a discounted price from ScottishPower for your energy regardless of payment method.

Qualifying Criteria

To qualify for the discount you must be:
1. 60 years of age or over and
2. In receipt of one of the following benefits:

  • Attendance allowance
  • Council tax benefit (not including single occupancy discount)
  • Disability living allowance
  • Disabled Persons Tax Allowance
  • Child tax credit (where income is less than £15,460)
  • Housing benefit
  • Income-based JSA
  • State pension credit
  • Working tax credit (where household income is less than £15,592)
  • War disablement pension (which either includes a mobility supplement or constant attendance allowance)
  • Industrial Injuries Disablement Benefit (must also have a Constant Attendance Allowance)

Other Benefits

As a Fresh Start customer you may also be able to benefit from free energy efficiency measures, and can benefit from free energy efficiency advice and a free benefits health check.