Staying Connected - Your questions answered

Consumer Focus has published guidance for energy consumers on what they need to know to get, and stay connected with, their energy supply.

It has information about the level of service you should expect, how to switch supplier and get the best deal, your rights as an energy customer, what to do and who to contact if something goes wrong and what additional help is available.

There are two versions of the document – Staying connected (PDF 290KB) with the basic information you’ll need and Staying connected – detailed version (317KB) with links to other sources of information. These can both be downloaded in PDF format.