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Our Commitments
At ScottishPower we are committed to helping you find our best available deal for you.
What is our 'best deal' for you?
We define our best deal for you as the one that best suits your preferences. We aim to find out what's important to you and find you one of our products that suits.
How will we help you find it?
Energy Tariff Check
On the phone, online and via selected direct communications, we offer our customers a ScottishPower 'energy tariff check' helping an average 8,000 customers to transfer to a new ScottishPower deal every week.
Annual Tariff Check
Every year we will provide you with an Annual Statement which includes all of the key information that you need to know about your current tariff and remind you how you can take a ScottishPower 'energy tariff check'.
Payment Method Check
For quarterly bill payers paying by cash or cheque, we are committed to providing free personalised quotes, estimating how much you could save by making changes to your energy account and the way you pay.
Our three month tariff campaign last winter saved 37,000 of our customers over £6.3 million.
Winter Commitments
We have set out a package of commitments for our customers in order to help support people through the winter months.
Winter Commitments
Over the next few months we will also be writing to our Warm Home Discount tariff customers who might be able to get a better deal.
End of a Fixed Term Deal
If you are already on one of our Fixed Term deals, then we will write to you at least 30 days before the end of that deal to tell you what will happen next and recommend another of our deals that we think best suits your preferences, based on what we know about you.
Cheapest Deals on Bills
We provide details of our cheapest available tariff for your payment method on the front page of your bill. This will include an estimate of the average savings available to our customers who move to our proposed cheapest tariff.