Complaints

We want to resolve your query to your satisfaction but, if after contacting us, you remain unhappy please phone:

For contract or pricing complaints

Group and/or Half Hourly Single Site customers

• Please contact your account manager directly between 9am – 4pm, Monday - Friday
• Or call the Group Business Sales Team on 0141 568 3952 between 9am – 4pm, Monday - Friday.

I&C Micro Business customers please call

• Our I&C Microbusiness team on 0845 270 3010 between 9am – 4pm, Monday - Friday.

For bill calculation or meter reading complaints please call

• Our Business Billing Team on 0845 213 0205 between 9 am and 4.45 pm, Monday to Friday.

For any complaints relating to an overdue balance/debt please call

• Our Business Debt Team on 0845 272 6060, between 9am – 5pm, Monday to Friday.

Register a new query or complaint

If you wish to register a new query/complaint and you are an I&C Micro Business customer please call 0845 270 3010, between 9am and 4pm Monday to Friday.

Group and Half Hourly customers, please contact your account manager directly between 9am and 4pm, Monday to Friday.