Our commitment to treat you fairly

At ScottishPower we aim to keep what's important to you, our customers, at the front of our minds in everything we do.

Retail Market Review

We're trying to make energy a bit less complicated.

Find out more

Treating customers fairly

We're committed to treating our customers fairly.

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Best deal

Helping you find our best available deal.

Find the 'best deal' for you

Customer Charters

To help you get the best out of your ScottishPower account we've produced a series of useful guides on our customer charters.

View the customer charters

Know your rights

Citizens Advice has established guidance on where you can get independent advice about your energy supply.

Learn about your rights

Important Information and Guaranteed Standards

We provide important information such as gas safety in the home and energy saving tips. We also guarantee you specific levels of service.

Important Information and our Guaranteed Standards