Important Information and our Guaranteed Standards

Helping you get more from ScottishPower

At ScottishPower, we believe our job is more than just to bring you your energy. We want to make sure you get the most from us, whether it’s providing you with important information such as gas safety in the home, energy saving tips or a handy mobile App. Please view and download the leaflets below for more information:

• Important information on our services and gas safety in the home
• Gwybodaeth bwysig am ein gwasanaethau ac am ddiogelwch nwy yn y cartref
• Important information on our services and gas safety in the home (Large Print)

Our Guaranteed Standards

As your energy supplier, we must meet the Guaranteed Standards - set by the energy regulator Ofgem. Please view and download the leaflets below for more information:

• Guaranteed Standards
• Safonau Gwarantedig
• Guaranteed Standards (Large Print)

Previous performance

• Previous performance 2018
• Previous performance 2017

Electricity Distributor information

Your local electricity distribution company and gas transporter are responsible for other standards, covering things like interruptions to your supply due to faults or planned maintenance work. For details of these other standards, please visit the links below:

• Guaranteed Standards Notice of Rights
• Guaranteed Standards Notice of Rights - Connections