Treating Customers Fairly

Last updated: 23rd December 2016

At ScottishPower we believe in Treating Customers Fairly

We do this best by listening to our customers, and delivering what we think you want and expect from us. Through feedback we’ve identified that you want us to be:

  • Easy to deal with
  • There when you need us
  • Fair and socially responsible
  • Value for money


Our statement below shows how we seek to meet these needs and ensure that the fair treatment of our customers is at the heart of everything we do.

To make sure we are treating you fairly, we are committed to these principles:

  • Being fair, appropriate, professional, honest and transparent in every interaction we have with you
  • Providing you with information that is accurate, simple, straightforward, correct and in a suitable format for you
  • Providing a level of service to meet your needs and where possible make managing your account easier


For more information on how we do this download our Treating Customers Fairly Statement (pdf). If you’d like to know more about any of the details within this leaflet, please Contact Us

Tell us what you think

We’ll keep you updated on how we’re progressing with new initiatives. In the meantime, we’d like to know if we’re getting things right.

If you would like to comment on what we’re doing or give us additional ideas for improvements to our services, please e-mail us and we’ll get back to you.

Tell us now

Keeping you informed

We’ll continue to review our policies and update our commitments to treat our customers fairly. We’ll publish updates on our website and if there’s anything specific that affects you we’ll contact you directly.