Meter Read Performance

All UK energy suppliers are obligated to submit meter readings into the industry settlements processes to ensure the cost of supplying energy to our customers is both fair and accurate.

ScottishPower recognises the importance of achieving high meter read performance, not only to ensure accurate bills to customers, but that these bills are reflective of actual consumption.

Our current performance

 

Electricity

Gas

Performance

97.8%

Performance

97.0%

Industry Target

97.0%

Industry Target

70.0%

 

Electricity metric is based on the percentage of non-estimated consumption over 14 month period.

Gas metric is based on the percentage of non-estimated consumption over 14 month period

* The industry performance for gas customers are not presently monitored by the industry and targets are not set at a level that provide assurance on settlement accuracy. ScottishPower supports the introduction of performance monitoring and robust targets that provide assurance on the allocation of energy costs to suppliers.