Frequently asked questions

One off boiler repair
& services

Can I get my boiler repaired if my supplier for gas and electricity is not ScottishPower?

Yes, you do not need to be a ScottishPower energy customer to have your boiler repaired.

Will I get a ScottishPower engineer to repair my boiler?

We will send a ScottishPower appointed qualified engineer to carry out your boiler repair and service. All appointed engineers carry identification with them.

Do you cover my area for repairs?

Enter your postcode in the boiler repair and service postcode checker to confirm if we cover your area. Click here to enter your postcode.

Do you cover non-mains gas boilers?

No, we only offer repairs and services on mains gas boilers. Oil, lpg, solid fuel and electric boilers are excluded.

Do you cover all makes of boiler?

We offer repairs to the majority of popular boiler makes but there may be a few exceptions. Check when making an appointment that we cover your specific boiler.

Will you repair my radiator too?

Our boiler repair and service only covers the heating boiler. Any radiator repairs or other additional works will be charged separately and your appointed engineer will advise on additional costs.

Can I get my boiler repaired on a Saturday or Sunday?

No, we only offer boiler repairs and boiler services during the hours 09:00 to 17:00 Monday to Friday in am or pm slots. If you contact us at the weekend you will be offered an appointment on the next available working day.

How much does a Boiler Repair cost?

You will be charged for an initial one hour’s labour covering the boiler assessment and repair if possible. The cost for a boiler assessment is from £78 (inclusive of VAT) and this will be charged up front when an appointment is made. The appointed engineer will advise you if the repair will take longer than this initial hour or your boiler needs parts and you will get a fixed quote to complete the repair. Additional labour (beyond the initial hour) is charged from £13.65 per 15 mins.

How much does a Boiler Service cost?

A boiler service is charged from £34.00 and is a separate additional charge to your Boiler Assessment. If you book a boiler service then, where possible, this will be completed at the same visit as the boiler assessment. If your boiler cannot be repaired or you choose not to proceed with any additional work quoted then the boiler service cost will be refunded to you.

When do I pay for my boiler repair?

You will be charged up front for your initial boiler assessment when an appointment is confirmed. Once at your home the appointed engineer will advise on any further costs to complete your repair. If you wish to proceed with this additional work which will also need to be paid for before additional work is carried out.

What if I can’t afford the repair?

If you wish not to proceed with the quoted additional work to complete the repair then you will not be charged for any further work beyond your initial boiler assessment which you will already have paid for. However, you could ask our appointed engineer about a boiler replacement, which may work out to be more economical for you.

I have called and booked an appointment what happens next?

You will receive an email from us confirming your appointment, payment and your terms and conditions. This will include a copy of your T&Cs and specifically your right to cancel.

The ScottishPower appointed engineer will then contact you by phone or text with an estimated time of arrival then again 30 minutes before your appointment to confirm his arrival.

Will the work be guaranteed?

All labour and parts will carry a 12 month warranty from date of repair.