You always have a choice

We want you to feel completely happy with your decision to join us, however, if you change your mind and want to cancel your contract, you must tell us within your cooling off period, which ends 14 days from the day after you signed up to join us (new customers) or 14 days from day after you confirmed your selection of a new tariff (existing customers). You can cancel by:

  • Calling Scottish Power on 0800 400 200. Lines are open Monday to Thursday 8am-9pm, Friday 8am-8pm and Saturday 9am-5pm.
  • Completing the cancellation form below and returning it to us at the address provided.
  • Completing the paper version of the form in your Welcome pack, and returning the form to us at the address provided.

Download the cancellation form