Complaints

Advice and Enquiries

If you have any questions about your account or the services we provide, please call our Customer Service Centre on 0800 074 0062. We are open Monday to Friday from 8.30pm to 4.45pm.

Complaints

We will do all we can to resolve your complaint with you, however if after contacting us you remain unhappy, please phone 0800 074 0062 and ask for the Business Customer Care Team. Alternatively, you can write to our Customer Care Manager at the following address: ScottishPower, Customer Services, Freepost SCO5388, 320 St Vincent Street, Glasgow G2 5AD.

For sales related complaints, including contracts or pricing, please use the following contact numbers: Group and/or Half Hourly Single Site Customers: contact your account manager directly or call 0800 074 0052 Commercial Energy Microbusiness customers: call 0800 074 0739
Both lines are open Monday to Friday from 9.00am to 4.45pm

Consumer Advice

If you are a Microbusiness customer, you can also call the Citizens Advice customer helpline on 08454 04 05 06 for clear, practical consumer advice. You can talk to a Welsh speaking advisor on 08454 04 05 05. The helplines are open Monday to Friday 9.00am to 5.00pm.

If you are a Microbusiness customer and your complaint is not resolved within 8 weeks, or you receive our final offer letter, you can refer your complaint to the Ombudsman Services: Energy. They are an independent service specialising in resolving customer complaints in an impartial way. You can contact them on 0330 440 1624 or 01925 530 263. Phone lines are open Monday to Friday from 9am to 5pm or, alternatively, you can visit their website and complete the complaints form at www.ombudsman-services.org/energy

Contact us

If you need further help, please get in touch.

Contact us