Bills, Payment and Refunds

We want to make your energy clear and simple. And that includes your bills, payments and any refunds. Our quick guides can help with anything you're unsure about.

  • Your new bill explained

    A guide to your new bill including how we calculate it.

    Your new bill explained
  • Paying your bill

    All the different ways you can pay for your energy.

    Payment methods
  • Refunds

    Information about refunds, how they are calculated and when they are paid.

    Find out more
  • Bill breakdown

    More information about the costs of providing your energy.

    Bill breakdown
  • Direct Debit Credit

    How we reward Direct Debit customers who have credit balances.

    Learn more
  • Final bills

    Switching supplier? Find out about the switching process and your final bill.

    Switching process

Other billing questions

The easiest way to find an answer is through our frequently asked questions section. And if you still need advice, we're here to help, so just get in touch.

Read the FAQs