Bills, Payment and Refunds
We want to make your energy clear and simple. And that includes your bills, payments and any refunds. Our quick guides can help with anything you're unsure about.
Your new bill explained
A guide to your new bill including how we calculate it.
Paying your bill
All the different ways you can pay for your energy.
Information about refunds, how they are calculated and when they are paid.
More information about the costs of providing your energy.
Direct Debit Credit
How we reward Direct Debit customers who have credit balances.
Switching supplier? Find out about the switching process and your final bill.
Other billing questions
The easiest way to find an answer is through our frequently asked questions section. And if you still need advice, we're here to help, so just get in touch.