Your new bill explained

We think energy should be simple - and it starts with your bill. That's why we've listened to our customers and redesigned our bill to make it as straightforward as possible. We hope these changes help you feel more in control of your energy.

Depending how you pay, please watch a short video to take you through the changes:

(Note: you don't need sound to watch these)

In addition, you may have received an adjusted or amended bill - our videos below explain more.

You'll also receive an 'Important Information' leaflet with your bill - this includes information such as where to get impartial advice and what to do if you're moving home.

Leaflet links

Other billing questions

The easiest way to find an answer is through our frequently asked questions section. And if you still need advice, we're here to help, so just get in touch.

Read the FAQs