Rewarding our customers

We think it is fair to reward Direct Debit customers who are in credit. That’s why we offer a Direct Debit Credit Payment scheme which provides a compensation payment based on the amount of credit you have.

Under our Direct Debit Credit Payment Scheme, you’ll receive a payment from us if your account is at least £133 in credit at your next annual assessment. The payment will be automatically credited to your account.

You’ll get £1 back for every full multiple of £33 above the minimum credit value of £100.

So that’s £1 for a credit balance of £133, £2 for £166 and so on, up to a maximum of £12 for £496. The table below sets out the payment amount you’ll receive based upon the level of your credit balance:

Credit balance

Credit payment

Credit balance

Credit payment

£133

£1

£331

£7

£166

£2

£364

£8

£199

£3

£397

£9

£232

£4

£430

£10

£265

£5

£463

£11

£298

£6

£496

£12