Bill Payments FAQ

  1. Can I pay my bill by credit card?
  2. Why do you charge to pay by credit card?
  3. Which types of debit and credit cards do you accept?
  4. 1. Can I pay my bill by credit card?

    Please let us know you're moving home at least 2 working days before your move. Simply complete the Moving Home process online, and we'll be able to help you transfer your account to your new home.

    If you have a Prepayment meter or you don’t have an online account please Contact Us and select the Moving Home option.

    Please make sure you have this information to hand:

    • The date you're moving
    • Up to date meter readings
    • The addresses of your old and new home
    • Contact details for the landlord/letting agents (if applicable)
    • The name of the new occupier at your old address (if known)

    Yes, we accept payment by credit card. However, there's an administration charge of 1.5% for this and you may also incur extra costs due to interest payments from your credit card provider. You can avoid these additional costs by paying with your debit card instead.

    You can Register or log in to MyAccount to pay your bill online and selecting “Make a Payment”. Once we've processed your payment, we'll send you an on-screen receipt with a unique transaction number. Please take a note of your unique transaction number or print a copy of this screen for your records.
    If you’d prefer, you can also change to paperless billing. In MyAccount select “Edit Personal Details” and update your “Information” section. Or, why not choose one of our Online tariffs, by selecting “Change your tariff”. You can also download and make a payment with our YourEnergy App. Or, you can call our 24 hour automated card payments service free on 0800 001 5115 with your account number to hand.

    2. Why do you charge to pay by credit card?

    The charge is levied by the bank that issues your card. To avoid paying this charge, you can pay by debit card instead, since there's no additional charge for debit card payments.

    3. Which types of debit and credit cards do you accept?

    We accept payment by most major debit and credit cards, including Switch/Maestro, Visa Debit, Solo, Delta, Electron, Visa and MasterCard. We don't accept American Express credit cards.