Help with paying for your energy

We can work together

If you're having difficulties paying your bill, you can be sure we're here to help. Just contact us as soon as possible. We can discuss a repayment plan that suits you best and advise you of any other sources of help or debt advice available.

Our commitment to you:

  • We will work with you to reach an agreeable arrangement
  • We will take into account your circumstances when agreeing the terms of the repayment arrangement
  • We will pay attention to information from agreed 3rd parties that is passed on to us, with your permission
  • The information you provide to us will be treated in confidence
  • If you agree to repay your debt via a prepayment meter we will make sure you understand the charges that will be collected via the meter
  • We will not encourage you to seek short term loans or borrow to pay your energy bill
Make your payments more affordable - Save money by saving energy - Maximise your income

Your commitment to us:

  • To contact us as soon as you are experiencing difficulties paying for your energy, particularly if you have experienced any change in circumstances
  • To work with us to agree a repayment arrangement which will cover your ongoing usage and any outstanding debt
  • To keep to your agreed repayment plan until your arrears have been repaid or until your circumstances change for better or worse

We want to help you manage your energy debt and avoid it increasing further. We'll always try to avoid the need to take further action. However, if you don't pay your bill or come to an arrangement with us, we may fit a prepayment meter or disconnect your supply. This would involve court action and therefore incur costs for you. We may also register a payment default against you with a Credit Reference Agency, which could impact your ability to obtain credit.

Additional help

Find out more about how we can work together to help you pay your bill

More affordable payments

Save money by saving energy

Help & Advice