Electricity supply emergency information

If you’ve spotted that any electrical supply or network equipment has been damaged, call your local Electricity Network Operator’s 24 hour Emergency Helpline below.

Power cut
If you have a power cut, check to see if your neighbours’ electricity supply is also affected:

  • Is their power still on? Check your trip switch if you have one. If it has tripped, switch off all your appliances and then reset it.
  • Is their power off too? Call your local Electricity Network Operator's 24 hour Emergency Helpline below.

Your local Electricity Network Operator

Your local Electricity Network Operator may differ from your electricity supplier

Scotland Network Operator Contact number
Scottish Hydro 0800 300 999
ScottishPower Energy Networks
From a landline 0800 092 9290
From a mobile 0330 1010 222
North England/Wales Network Operator Contact number
Northern Powergrid (North East) 0800 66 88 77
Electricity North West 0800 195 4141
Northern Powergrid (Yorkshire) 0800 375 675
ScottishPower Energy Networks
From a landline 0800 001 5400
From a mobile 0330 1010 400
Western Power Distribution (East Midlands) 0800 056 80 90
Western Power Distribution (West Midlands) 0800 328 1111
Western Power Distribution (South Wales) 0800 052 0400
South England Network Operator Contact number
UK Power Networks (East of England) 0800 783 8838
UK Power Networks (London) 0800 028 0247
UK Power Networks (South East) 0800 783 8866
Southern Electric 0800 072 7282
Western Power Distribution (South West) 0800 365 900