Meter Readings

It’s important to ensure we have up to date meter readings which help make sure your bills are as accurate as possible. You can help by providing us with regular meter readings - it’s easy to do - just see below.

How to enter your meter readings:

Get the YourEnergy App

Our YourEnergy App makes it easy to give us your readings. It’s simple to use, and because you can use the YourEnergy App on your mobile device when taking the meter reading, it’s convenient too.

Download the App

Online

If you have an online account, log in to MyAccount and select Enter Meter Reading. It’s as simple as that.

Log in or register

Phone

Call our 24 hour automated meter reading service and give your meter readings over the phone.

Call free on 0800 027 8000

 

Need help reading your meters?

Take a look at our meter reading video guides.

Video guides


Pay As You Go Customer?

There’s no need to provide regular meter readings if you have prepayment meter. Your meter readings are sent automatically to us from your payment key/card each time you top up. However, if you would like to provide a reading simply Contact Us.

Need help reading your prepayment meter? Click here for more information.

Get additional help

View the FAQs

Smart meters

See how smart meters will help monitor the energy in your home and what you need to do to get one installed.

Smart meters