Warm Home Discount Scheme

Support for vulnerable customers

Our Warm Home Discount Broader Group Application process for 2017/18 is now closed

The Warm Home Discount is a programme of support aimed at households who may struggle with their energy bills. The scheme was introduced by Government on 1st April 2011 and will run until 2021. Electricity suppliers will deliver the scheme and will primarily help qualifying customers by providing rebates on electricity accounts to help when bills may be higher over the winter period.

Some customers will qualify automatically for a rebate and if you do, you'll receive a letter from the Department of Work and Pensions telling you this. Otherwise you can apply to ScottishPower for the rebate if you meet certain eligibility criteria. Find more information on whether you qualify for the scheme below.

  • In the seventh year of the scheme commencing on 1st June 2017 the annual rebate will be £140.
  • The £140 rebate is inclusive of VAT so, if you qualify for the scheme, the rebate will show on your bill as a credit amount of £133.33, before VAT is applied.
  • If you have a Prepayment electricity meter you'll receive a bar coded voucher to the value of £140.
  • If you've applied for the rebate payment and are eligible to receive it, your rebate will be paid by 31st March 2018.
Find out more

Are you eligible for a Warm Home Discount rebate during 2017/18?

Customers who automatically qualify

If you're a ScottishPower domestic customer on 9th July 2017 (the qualifying date) and are receiving:

The Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)

You don't need to apply to receive the rebate as you'll receive a letter from the Department for Work and Pensions during 2017 confirming that you qualify.

If you or your partner were in receipt of Pension Credit Guarantee Credit on 9th July 2017 and believe you may qualify for the rebate but have not received a letter by 01st December 2017, please contact the Warm Home Discount Scheme helpline.

Telephone: 0345 603 9439, Monday to Friday, 8:30am to 4:30pm. This helpline is for Pension Credit Guarantee Credit customers only. The deadline date to claim a Warm Home Discount Scheme rebate is the 31st January 2018. Please ensure you contact the helpline prior to this date in order for you to not miss out.

Customers who do not automatically qualify

Now closed

Our Warm Home Discount Broader Group Application process for 2017/18 is now closed and no new applications will be accepted by ScottishPower.

Rebate payments

ScottishPower are in the process of verifying the Warm Home Discount Broader group applications received and are committed to ensuring that all eligible customers (who applied before the application closing date and meet the criteria) will receive the rebate as a credit on their ScottishPower electricity account by 31st March 2018.

If you qualify for the rebate, the payment will be £140 (inclusive of VAT) and will either:

  • show on your bill as a credit amount of £133.33 before VAT is applied; or
  • if you have a prepayment meter, you will receive a bar coded voucher to the value of £140 to redeem at your local post office

Please note

If your circumstances change after you apply you must let us know as you may no longer be eligible for the rebate.