Support for Vulnerable Customers

The Warm Home Discount is a programme of support aimed at households who may struggle with their energy bills The scheme was introduced by Government on 1st April 2011 and will run until 2021. Electricity suppliers will deliver the scheme and will primarily help qualifying customers by providing rebates on electricity accounts to help when bills may be higher over the winter period.

Some customers will qualify automatically for a rebate and if you do you'll receive a letter from the Department of Work and Pensions telling you this. Otherwise you can apply to ScottishPower for the rebate if you meet certain eligibility criteria. Find more information on whether you qualify for the scheme below, in the section titled 'Are you eligible for a Warm Home Discount rebate during 2016/2017?'.

  • In the sixth year of the scheme commencing on 1st August 2016 the annual rebate will be £140.
  • The £140 rebate is inclusive of VAT so, if you qualify for the scheme, the rebate will show on your bill as a credit amount of £133.33, before VAT is applied.
  • If you have a Prepayment electricity meter you'll receive a bar coded voucher to the value of £140.
  • If you've applied for the rebate payment and are eligible to receive it, your rebate will be paid by 31st May 2017.

Are you eligible for a Warm Home Discount rebate during 2016/17?

Customers who automatically qualify for the Warm Home Discount Core Group rebate:

If you're a ScottishPower domestic customer on 10th July 2016 (the qualifying date) and are receiving:

  • the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)

You don't need to apply to receive the rebate as you'll receive a letter from the Department for Work and Pensions during 2016 confirming that you qualify for the Warm Home Discount rebate and advising you what to do next.

Customers who do not qualify for the Core Group Rebate may apply for the Warm Home Discount Broader Group Rebate if they meet certain criteria;

To qualify for the ScottishPower Warm Home Discount Broader Group rebate, you must be a domestic ScottishPower electricity account holder and you or another member of your household must be in receipt of:

  • Income Related Employment Support Allowance;
  • Income Based Jobseeker's Allowance;
  • Income Support;
  • Universal Credit and is not in work or Self-Employed.

or if the following statement applies you may also qualify, if

  • Your total gross household income is less than £16,190

AND your household also meets at least one of the following criteria:

There is a child permanently living in your household who:

  • is 5 years or under (born on or after 01st April 2011);
  • is 18 years or under in full time education (born on or after 01st April 1998);
  • Is entitled to free school meals;

You or another member of your household:

  • receives Child Tax Credit or Working Tax Credit which includes a disability element or severe disability element, disabled child element or severely disabled child element or family element or Universal Credit Equivalent;
  • receives an Income Related Benefit which includes a disabled child premium, disability premium, severe disability premium, enhanced disability premium or Universal Credit Equivalent;
  • receives Pensioner Premium, Higher Pensioner Premium or Enhanced Pensioner Premium;
  • is in receipt of the limited Capability for work element with or without a work-related activity element;
  • is in receipt of the disabled child element;
  • receives Disability Living Allowance (DLA), Personal Independence Payment (PIP); Incapacity Benefit or Attendance Allowance;
  • is aged 63 or over;
  • receives exemption from NHS prescription charges (where applicable) and/or
  • your household's annual energy spend is, more than 10% of the annual income.

If you or someone in your household meets the Broader Group criteria above, the relevant person can apply for a Warm Home Discount Broader Group rebate. You can apply online, by following the link below or contact us at directly.

Apply for Warm Home Discount

Find out more about the Warm Home Discount