FAQ

What is the eligibility criteria for the Warm Home Discount?

There are 2 types of rebate: Core Group Discount (Pensioners) and Broader Group Discount depending on your eligibility(Families on low income or those with a vulnerability).

Core Group Discount - If you're a ScottishPower domestic customer on 9 July 2017 (the qualifying date) and are receiving the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well) in Scheme year 7(which runs from 1 June 2017 to 31 March 2018), you don't need to apply to receive the rebate. You'll receive a letter by November 2017 from the Department of Work telling you that you qualify for the Warm Home Discount and advising you what to do next.

If you don't meet the criteria for the Core Group, you may still be eligible for the Broader Group rebate. The ScottishPower Broader group eligibility criteria has been approved by Ofgem, the energy market regulator.

Find out whether you qualify for the Broader Group Warm Home Discount.

When and how can I apply for Warm Home Discount and how will I know I've been selected?

There are 2 types of rebate: Core Group Discount and Broader Group Discount depending on your eligibility.

If you qualify for the Core Group Warm Home Discount, there's no need to apply - you'll receive a letter from the Department of Work and Pensions by November 2017 telling you that you qualify for the Warm Home Discount and advising you what to do next.

If you don't meet the Core Group criteria you may be eligible for the Broader Group Warm Home Discount. The ScottishPower Broader group eligibility criteria has been approved by Ofgem, the energy market regulator. Find out whether you qualify for the Broader Group Warm Home Discount.

Apply for the Broader Group Warm Home Discount online now! scheme year 7 opened in July. Please remember to have your ScottishPower electricity account number to hand. We'll send you a confirmation e-mail or letter after your application is submitted with your unique reference number. We may ask you to provide evidence that you meet the qualifying criteria before any payment is made. If we do, please ensure you do so within the timescales provided.

We'll apply this rebate directly to your electricity account by 31 March 2018 and you'll see this appear in the Other Charges section of electricity your bill.

If you have a prepayment meter, you will receive a barcoded voucher to the value of £140.

When and how will the Warm Home Discount payment be made?

If you're eligible to receive the rebate, we'll apply it directly to your electricity account by December 2017 if you are a Matched Core group customer and by March 2018 for Unmatched Core group and Broader group customers and you'll see this appear in the Other Charges section of electricity your bill.

If you have a prepayment meter, you will receive a barcoded voucher to the value of £140.

If you qualify for the Core Group and have moved to a new supplier on or before the qualifying date of 9 July 2017, your new supplier will apply your rebate. If you move to a new supplier after that date we'll apply your rebate to your final account balance.

If you qualify for the Broader Group and have moved to a new supplier before your rebate has been applied to your electricity bill, you'll no longer be eligible for the payment from ScottishPower. You'll need to apply to your new supplier instead. Eligibility criteria may differ between energy suppliers.

I believe I met the criteria for the Broader Group but haven't yet received the rebate, what do I do now?

The rebate will be applied to qualifying Broader Group applicant’s electricity account by 31 March 2018. It will appear in the Other Charges section of your bill.

If you have a prepayment meter, you will receive a barcoded voucher to the value of £140.

We may ask you to provide evidence that you meet the qualifying criteria before any payment is made. If we do, please ensure you do so within the timescales provided. If you've made an application but haven't received your payment by 1st April 2018 please Contact Us quoting your unique reference number given on your application and within your confirmation e-mail (if you provided an e-mail address).

Can I ask for a refund of my Warm Home Discount?

The Warm Home Discount payment is intended to help with energy costs during the winter months when bills may be higher. You can often build up a credit balance through the summer months putting your account in credit and it may be a good idea to leave this balance on your account to pay for the extra energy you'll use during the winter.

Find more information on Credit Balance Refunds.

Who won't qualify for a Warm Home Discount?

The rebate is paid to your domestic electricity account, therefore you can't apply for a Broader Group Discount payment if you only have a gas account with ScottishPower. Following receipt of a Warm Home Discount payment on to your ScottishPower electricity account you can request the rebate be transferred to your ScottishPower gas account, this is only required where there is a twin electricity and gas account (unlinked) no request is required for dual fuel accounts or for PPM customers.

Can I get my Warm Home Discount rebate put on to my gas account?

If you have a dual fuel account with ScottishPower receiving one bill there is no requirement to get your balance transferred. If you are a PPM customer you will receive a barcoded voucher to top up your ScottishPower account so there is no requirement to contact us. If you have twin electric and gas accounts (unlinked) with ScottishPower at the same address you can make a request to transfer your WHD payment to your gas account by calling our customer service team and providing your WHD reference number. Requests will be actioned on confirmation you meet WHD criteria and are due a payment. Only the full £140 rebate can be transferred