Support for Vulnerable Customers

The Warm Home Discount is a programme of support aimed at households who may struggle with their energy bills. The scheme was introduced by the Government on 1st April 2011 and will run for 5 years. Electricity suppliers will deliver the scheme and will primarily help qualifying customers by providing rebates on electricity accounts to help when bills may be higher over the winter period.

Some customers will qualify automatically for a rebate and if you do you'll receive a letter from the Department of Work and Pensions telling you this. Otherwise you can apply to ScottishPower for the rebate if you meet certain eligibility criteria. Find more information on how to qualify for the scheme below, in the section titled ‘Are you eligible for a Warm Home Discount rebate during 2015/16?’.

  • In the fifth year of the scheme commencing on 1st April 2015 the annual rebate will be £140.
  • The £140 rebate is inclusive of VAT so, if you qualify for the scheme, the rebate will show on your bill as a credit amount of £133.33, before VAT is applied.
  • If you're a Prepayment Key Meter customer, you will see the rebate on your meter as £140 of available credit.
  • If you have applied for the rebate payment and are eligible to receive it, your rebate will be made by 31st March 2016.

Are you eligible for a Warm Home Discount rebate during 2015/16?

Customers who automatically qualify for the Warm Home Discount Core Group rebate

If you're a ScottishPower domestic customer on 12th July 2015 (the qualifying date) and are receiving:

  • the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)

You don't need to apply to receive the rebate as you will receive a letter from the Department of Work and Pensions during 2015 telling you that you qualify for the Warm Home Discount rebate and advising you what to do next.

Customers who don't qualify for the Core Group Rebate may apply for the Warm Home Discount Broader Group Rebate if they meet certain criteria

To qualify for the ScottishPower Warm Home Discount Broader Group rebate, you must be a domestic ScottishPower account holder and you or another member of your household must be in receipt of:

  • Income Related Employment Support Allowance;
  • Income Based Jobseeker's Allowance;
  • Income Support; or
  • Universal Credit and are either not in work or are Self-Employed,

or, you may also qualify if:

  • Your total gross household income is less than £16,190

AND your household also meets at least one of the following criteria:

  • there is a child 5 years or under permanently living in the household (Born on or after 1st April 2010);
  • there is a child 18 years or under in full time education (Born on or after 1st April 1997) in the household;
  • a child in the household is entitled to free school meals;
  • the applicant receives Child Tax Credit or Working Tax Credit which includes a disability element or severe disability element, disabled child element or severely disabled child element or family element or Universal Credit Equivalent;
  • the applicant receives an Income Related Benefit which includes a disabled child premium, disability premium, severe disability premium, enhanced disability premium or Universal Credit Equivalent;
  • the applicant receives Pensioner Premium, higher Pensioner Premium or Enhanced Pensioner Premium;
  • the applicant is in receipt of the limited Capability for work element with or without a work-related activity element;
  • the applicant is in receipt of the disabled child element;
  • the applicant receives Disability Living Allowance (DLA), Personal Independence Payment (PIP), Incapacity Benefit or Attendance Allowance;
  • the applicant is aged 62 or over;
  • the applicant receives exemption from NHS prescription charges
  • the applicant's annual energy spend is more than 10% of annual income.