How to use your

new smart meter

Your new smart meter

Now that you have a smart meter, you can start monitoring what you’re spending on energy with your In-Home Display. By making small changes to lower your energy usage, you’ll be helping to create a cleaner, smarter energy future.

Find out how to start using your In-Home Display and make changes to your energy habits by watching our user guide here. For a detailed look at how your In-Home Display works, please watch our demonstration video here

What can you do with your In-Home Display?

  • Track your energy usage in near real-time

  • See what you’re spending in pounds and pence

  • Adopt greener energy habits that could help save money

  • Set energy saving goals and budgets

Getting the most from your smart meter

For helpful advice about how to use your smart meter, please read the following leaflets:

  • A guide to using your smart meter - read here

  • SMETS2 In-Home Display user guide - read here

Simple ways to save energy

At your appointment, our engineer may not have been able to provide a smart meter demonstration or offer energy efficiency advice due to social distancing. If not, we recommend reading Smart Energy GB’s energy efficiency tips here

For more helpful information about how to improve your energy efficiency, please watch our video.

Here are some quick tips to start saving energy:

  • By turning off appliances when not in use, the average household can save around £35 a year*

  • By replacing traditional bulbs with LED ones, the average household can save about £40 a year*

  • By turning down your room thermostat by just one degree, the average household can save between £60 and £75 a year*

*Estimated savings based on findings by Energy Saving Trust for households in Great Britain.

A smarter home

Installing a smart meter is a great first step on the road to a greener future. But it’s just the beginning. There are lots of ways you can continue to create a more energy efficient home, such as by keeping your boiler working efficiently with a boiler care plan. Find out more here

Features of our year-round boiler care plans include:

  • Annual service to help maintain your boiler

  • 24/7 UK based helpline for remote support

  • Expert Gas Safe registered engineers

  • Ongoing hints and tips

Your smart meter data

Your smart meter can provide us with half-hourly, daily or monthly readings. To help us make positive changes, please opt in to allow us to receive half-hourly readings. This allows us to build a picture of the average user and develop new and innovative ways to help you save energy in the future. Your information will be held securely and only used for the purposes mentioned.

To opt in to half-hourly readings, click here

For information about how we use and protect your personal information, please visit:

Need a little extra help?

Check out our Smart FAQs here. For any questions you may have.

We want to make sure all our customers receive the help and advice they need. Our Priority Services Register is for anyone who could benefit from additional support, including those with a disability, chronic illness or a change to personal circumstances. If you think you’re eligible, please let us know by visiting or call us free on 0800 027 0072