At ScottishPower we generate 100% green electricity. We've been recognised by uSwitch as best large domestic energy supplier for 2018.

We'd like to welcome customers from extraenergy

Following the news that Extra Energy ceased trading, we're delighted that Ofgem appointed ScottishPower as your new energy supplier. We took responsibility for your energy from 25th November 2018 and want to reassure you that you're in safe hands.

Don't worry if you are owed money by Extra Energy. We'll ensure any remaining credit is added to your new ScottishPower account, and for any customers that had already left Extra Energy prior to 25th November 2018 or decided to leave after they had transferred to ScottishPower from Extra Energy, we will issue a cheque or refund to your bank account any credit amount that is due. We aim to have this completed by early August 2019. We appreciate this process has taken longer than anticipated and thank you for your patience.

Please note, ScottishPower is not responsible for issuing bills or collecting debts for any period prior to us taking over your energy supply from 00:00 hours on 25th November 2018.

If you have any questions about what's happening visit our Frequently Asked Questions.

Domestic & Business Customers

Call us on 0800 027 0072

Lines are open Monday to Friday 8am to 10pm and Saturday 8:30am to 6pm

Why ScottishPower?

We are part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy.

We generate 100% green electricity*

Our focus is on wind energy, smart grids and driving change to a cleaner, electric future and we're investing over £4m every day to make this happen

We are an award winning energy supplier.

We are delighted to have been voted best large domestic energy supplier for 2018 by uSwitch. We’ve also received four additional awards from uSwtich in 2019. We work hard to deliver what’s important to our customers and we’re proud to be the winner of these awards.

We provide energy to over 5 million households and businesses across the UK

We're committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills.

uSwitch Supplier Of The Year
uSwitch Best Account Management uSwitch Best Green Services uSwitch Best Deal For You uSwitch Best Value For Money

Frequently Asked Questions

  • Domestic Customers
  • Small & Medium Businesses
Why am I being moved to ScottishPower?

The energy regulator Ofgem has chosen ScottishPower to start supplying your business's energy because Extra Energy, your current supplier, has ceased trading. This process is called Supplier of Last Resort and ensures your business always has an energy supplier - there's more information here.

The majority of customers have now received their welcome letter and this outlines tariff details and information on how to make the most of being a ScottishPower business customer. For the small number of customers who have yet to receive their welcome email/letter, we are actively working on getting these to them. The delay has been due to data issues we've experienced from Extra Energy.

My business pays by Direct Debit, when will my payment start?

The majority of direct debits are now set up with customer payments commencing from January 2019.

If your business's payments have not yet started please contact us on 0800 027 0072 with your bank details so we can set up your Direct Debit. (Lines open Monday to Friday 8am to 10pm and Saturday 8:30am to 6pm).

My business pays by monthly Direct Debit, how have my monthly payments been calculated?

Your payments are based on the tariff your business is on and how much energy your business is estimated to use over the next 12 months. Please be assured that if your payments need to be adjusted at any time after this, we will notify you before any changes are made.

When will I receive my business's final bill from Extra Energy?

Extra Energy's administrators have now commenced final billing. Debit bills will be issued directly from Extra Energy and ScottishPower will issue credit bills on behalf of Extra Energy

Do I owe Extra Energy in relation to bills they send me?

Yes, if you receive a final bill / statement from Extra Energy that states you have an outstanding debt with them, you must pay Extra Energy directly.

Are debts owed to Extra Energy being transferred to my ScottishPower account?

No, you still need to pay monies owed to Extra Energy. You must pay any outstanding debt for the supply of energy prior to the 25th November 2018 directly to Extra Energy. ScottishPower is not responsible for collecting debts for any period prior to us taking over your energy supply on 25th November 2018.

I have a credit balance on my business's Extra Energy account, will I get this money back?

ScottishPower is honouring credit balances on Extra Energy accounts that have been transferred.

When we took over the energy supply on 25th November 2018, we promised any remaining up to date credit balance would be added your business's ScottishPower account. For any customer that had already left Extra Energy prior to this date or decided to leave after they had transferred to ScottishPower, we committed to issue a cheque or refund directly to the customer's' bank account for any credit that is due.

If you are still a ScottishPower customer, we will apply any outstanding credit balance to your business's ScottishPower account. We will email the details of this to you if we have a valid email address for you. If not we will send details by post. We aim to complete this exercise by the early August 2019.

If you're not currently a customer of ScottishPower, we'll send your credit balance to you.

Please note, ScottishPower is not responsible for issuing bills to customers for any period prior to us taking over your business's energy supply which occurred at 00:00 hours on 25 November 2018.

Who is ScottishPower?

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We are the first integrated energy company to produce 100% green electricity. Our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and, over time, driving down bills.

We provide energy to over 225,000 businesses across the UK and are committed to delivering a better future, quicker for everyone.

Can I switch to a different energy supplier now?

Yes, you can change to a different supplier. However, if you have entered into a contract with us then you are not able to move until your contract end date. If you are on a standard variable tariff then you will be able to move to another supplier at any time.

We certainly hope you decide to stay with us and we would be happy to talk to you about the range of alternative business energy fixed price contracts which we can offer your business and protect your company from unexpected price rises for the entire duration of your deal.

I need to speak to somebody at ScottishPower, how can I contact you?

Simply call our dedicated phone line free on 0800 027 0072 (lines open Monday to Friday 8am to 10pm and Saturday 8:30am to 6pm) and we'll be happy to help.

My business has a prepayment meter, how do I credit my meter?

You can keep using your current payment device until your new ScottishPower one arrives. And when it does, we recommend you start using it immediately so we can keep track of the payments you make and the energy you use.

I had a Smart meter installation booked with Extra Energy, what will happen now?

All Smart meter installation appointments booked via Extra Energy will not now take place. We will be in touch to arrange another installation appointment on a date that suits you.

I have an existing complaint with Extra Energy, will ScottishPower now investigate this for me?

No, any complaints remain with Extra Energy and their appointed administrators.

I have an online account, how do I access it?

Your business's online account is accessed using your supplied email address from Extra Energy and a unique password. Initially you would have been sent an email by ScottishPower to verify you could now access your online account. This would have included a unique one time password to gain access and then choose a password of your choice thereafter.

If you are having issues with getting access then simply call our dedicated phone line free on 0800 027 0072 (lines open Monday to Friday 8am to 10pm and Saturday 8:30am to 6pm) and we’ll be happy to help in resolving access.