At ScottishPower we generate 100% green electricity. We've been recognised by uSwitch as best large domestic energy supplier for 2018.

We'd like to welcome customers from extraenergy

Following the news that Extra Energy has ceased trading, we’re pleased to announce that Ofgem has appointed ScottishPower as your new energy supplier.

We are taking responsibility for your energy from 25th November 2018 and want to reassure you that you’re in safe and stable hands. Your energy supply will continue without interruption.

For more information see Frequently Asked Questions.

Domestic & Business Customers

Call us on 0800 074 0471

Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm

Why ScottishPower?

We are part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy.

We generate 100% green electricity*

Our focus is on wind energy, smart grids and driving change to a cleaner, electric future and we're investing over £4m every day to make this happen

We've been voted best large domestic energy supplier for 2018 by uSwitch

We have an award-winning online service and we've been voted best large domestic energy supplier of the year for 2018 by uSwitch

We provide energy to over 5 million households and businesses across the UK

We're committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills.

uSwitch Supplier Of The Year uSwitch Best Value For Money uSwitch Best Online Experience

We're delighted to have been awarded in 2018 for these three uSwitch categories. We work hard to deliver what's important to our customers and we're proud to be the winner of the large energy supplies.

Frequently Asked Questions

  • Domestic Customers
  • Small & Medium Businesses
Why am I being moved to ScottishPower?

The energy regulator Ofgem chose ScottishPower to start supplying your energy because Extra Energy, your current supplier, has ceased trading. This process is called Supplier of Last Resort and ensures you always have an energy supplier - there’s more information here .

What should I do now?

We are working with Extra Energy and OFGEM to transfer your account as you read this.  If you haven’t already done so, please click here to supply your meter readings and review your tariff options. We’ll then be in touch once your new ScottishPower account is set up.

Will my energy supply be cut off?

No, don’t worry - your energy supply will continue uninterrupted and you won’t notice any change to your supply.

Who is ScottishPower?

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy.  We are the first integrated energy company in the UK to announce we’ll soon be producing 100% green electricity. Our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and, over time, driving down bills.

We provide energy to 5 million households and businesses across the UK, we have an award winning digital service and we’ve been voted best large energy supplier of the year for 2018 by uSwitch.   We are committed to delivering a better future, quicker for everyone. We are pleased to welcome Extra Energy customers to ScottishPower.

I have a credit balance on my Extra Energy account, will I get this money back?

Don’t worry if you are owed money by Extra Energy. We’ll ensure any remaining credit is added to your new ScottishPower account. We will also honour any credit due to Extra Energy customers who had commenced or completed a switch to another supplier prior to the 25th November 2018. Once a final meter read is agreed, customers will receive a final bill from the appointed Extra Energy administrator. ScottishPower is not responsible for issuing bills to customers for any period prior to us taking over your energy supply from 25 November 2018 at 00.01hrs. The administrator will advise ScottishPower of any up to date credit balances to allow us to add this to your new ScottishPower account. Any outstanding credit owed to a customer who has left Extra Energy will be provided by cheque.

I’m in the process of changing energy supplier, what happens next?

Don’t worry, if your switch was already in progress before Extra Energy ceased trading, you’ll continue to move to your new supplier as normal. You may still be billed by ScottishPower for a short period of time until your account is finalised.

Can I switch to a different energy supplier now?

You won’t be able to switch to another supplier while your account is being transferred to ScottishPower. We certainly hope you decide to stay with us as we’ve been voted best large energy supplier of the year for 2018 by uSwitch, however, you’ll be free to choose another supplier as soon as your transfer is complete.

Will I move to a different energy tariff with higher charges when I move to ScottishPower?

We want to make sure you get fair prices. So until you choose a tariff that suits you we’ve put you on a Deemed tariff, which means that while it’s a contract you’ve not chosen, you are still responsible for paying these energy costs. We’ll send you the full details of this tariff, including your prices and tariff terms, shortly.

With ScottishPower’s flexible approach to changing tariffs, you can choose a contract and tariff that’s better for you - with no fuss, and it’s free of charge to change between ScottishPower tariffs at any time.

I need to speak to somebody at ScottishPower, how can I contact you?

Simply call our dedicated phone line free on 0800 074 0471 (lines open Monday to Friday 8am to 6pm and Saturday 8:30am to 1pm) and we’ll be happy to help.

Who do I contact if I have a question?

We’ll be in touch with you during the transfer process, so there’s no need to worry.

I have a prepayment meter, how do I credit my meter?

You can keep using your current payment device until your new ScottishPower one arrives. And when it does, we recommend you start using it immediately so we can keep track of the payments you make and the energy you use.

I pay by monthly Direct Debit, what will my monthly payment be with ScottishPower?

We will let you know your Direct Debit details once your energy account is set up. Your payment will be based on the tariff you’re on and how much energy you’re estimated to use over the next 12 months. Please be assured that if your payments need to be adjusted at any time after this, we will notify you before any changes are made.

I had a Smart meter installation booked with Extra Energy, what will happen now?

All Smart meter installation appointments booked via Extra Energy will not now take place. We will be in touch soon to arrange another installation appointment on a date that suits you.

I’d like to provide ScottishPower with an up-to-date meter reading, how do I do this?

You may have already been requested to do this via our introductory communications. If not, please click here

I have an existing complaint with Extra Energy, will ScottishPower now investigate this for me?

Any complaints remain with Extra Energy and their appointed Administrators.