At ScottishPower we generate 100% green electricity. We've been recognised by uSwitch as best large domestic energy supplier for 2018.

We'd like to welcome customers from extraenergy

Following the news that Extra Energy has ceased trading, we're delighted that Ofgem appointed ScottishPower as your new energy supplier. We took responsibility for your energy from 25th November 2018 and want to reassure you that you're in safe hands. Your energy supply will continue without interruption.

We're working hard to transfer your account from Extra Energy. Please bear with us - this has taken longer than we anticipated but the majority of accounts are now set up.

Don't worry if you are owed money by Extra Energy. We’ll ensure any remaining credit is added to your new ScottishPower account, and for any customers that had already left Extra Energy prior to 25th November 2018 or decided to leave after they had transferred to ScottishPower from Extra Energy, we will issue a cheque for any credit amount that is due. At the moment, however, Extra Energy’s administrators are still working on creating final bills for all customers. This process is ongoing and we are awaiting an update from the administrators on when they will be able to advise us of the credit balances due. As soon as we receive an update on when we are likely to receive this information, we will update this page with likely timescales.

In the meantime we'll be in touch with your welcome communications confirming your tariff details.

If you have any questions about what's happening visit our Frequently Asked Questions.

Domestic & Business Customers

Call us on 0800 074 0471

Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm

Why ScottishPower?

We are part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy.

We generate 100% green electricity*

Our focus is on wind energy, smart grids and driving change to a cleaner, electric future and we're investing over £4m every day to make this happen

We've been voted best large domestic energy supplier for 2018 by uSwitch

We have an award-winning online service and we've been voted best large domestic energy supplier of the year for 2018 by uSwitch

We provide energy to over 5 million households and businesses across the UK

We're committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills.

uSwitch Supplier Of The Year uSwitch Best Value For Money uSwitch Best Online Experience

We're delighted to have been awarded in 2018 for these three uSwitch categories. We work hard to deliver what's important to our customers and we're proud to be the winner of the large energy supplies.

Frequently Asked Questions

  • Domestic Customers
  • Small & Medium Businesses
Why am I being moved to ScottishPower?

The energy regulator Ofgem has chosen ScottishPower to start supplying your energy because Extra Energy, your current supplier, has ceased trading. This process is called Supplier of Last Resort and ensures you always have an energy supplier - there’s more information here .

What should I do now?

We are working with Extra Energy and OFGEM to transfer your account. We've sent emails to customers where we need you to do something such as supply a meter reading, choose a new tariff or verify bank details.

Once we have all your details and your transfer is complete, we'll send you a welcome pack outlining your tariff details and information on how to make the most of being a ScottishPower customer.

Please bear with us - this has taken longer than we expected due to data issues from Extra Energy.

Will my energy supply be cut off?

No, don’t worry - your energy supply will continue uninterrupted and you won’t notice any change to your supply.

Who is ScottishPower?

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We are the first integrated energy company to produce 100% green electricity. Our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and, over time, driving down bills.

We provide energy to 5 million households and businesses across the UK, we have an award winning digital service and in 2018, uSwitch voted us best large energy supplier of the year.

I pay by Direct Debit, when will my payment start?

Unfortunately, during this transfer period, we've been unable to collect direct debit payments. Please do not worry about this - once your transfer is completed, you'll be able to make one off payments on our website or app if you wish. Alternatively, we will aim to collect your payments going forward on the same collection date as you had with Extra Energy.

I pay by monthly Direct Debit, what will my monthly payment be with ScottishPower?

We will let you know your Direct Debit details once your energy account is set up. Your payment will be based on the tariff you're on and how much energy you're estimated to use over the next 12 months. Please be assured that if your payments need to be adjusted at any time after this, we will notify you before any changes are made.

I have a credit balance on my Extra Energy account, will I get this money back?

Don’t worry if you are owed money by Extra Energy. We’ll ensure any remaining credit is added to your new ScottishPower account. We will also honour any credit due to Extra Energy customers who had commenced or completed a switch to another supplier prior to the 25th November 2018.

Once a final meter read is agreed, customers will receive a final bill from the appointed Extra Energy administrator. Please note, ScottishPower is not responsible for issuing bills to customers for any period prior to us taking over your energy supply which occured at 00:00 hours on from 25 November 2018.

The administrator will advise ScottishPower of any up to date credit balances to allow us to add this to your new ScottishPower account. Any outstanding credit owed to a customer who has left Extra Energy will be provided by cheque.

I’m in the process of changing energy supplier, what happens next?

Don’t worry, if your switch was already in progress before Extra Energy ceased trading, you’ll continue to move to your new supplier as normal. You may still be billed by ScottishPower for a short period of time until your account is finalised.

Can I switch to a different energy supplier now?

You won’t be able to switch to another supplier while your account is being transferred to ScottishPower. We certainly hope you decide to stay with us as we’ve been voted best large energy supplier of the year for 2018 by uSwitch, however, you’ll be free to choose another supplier as soon as your transfer is complete.

Will I move to a different energy tariff with higher charges when I move to ScottishPower?

We want to make sure you get fair prices. So until you choose a tariff that suits you we will set up your account with a Deemed tariff, which means that while it's a contract you've not chosen, you are still responsible for paying these energy costs. We'll send you the full details of this tariff, including your prices and tariff terms. Please bear with us - this has taken longer than we expected due to data issues from Extra Energy.

It's worth noting, with ScottishPower’s flexible approach to changing tariffs, you can choose a contract and tariff that’s better for you - with no fuss, and it’s free of charge to change between ScottishPower tariffs at any time.

I need to speak to somebody at ScottishPower, how can I contact you?

Simply call our dedicated phone line free on 0800 074 0471 (lines open Monday to Friday 8am to 6pm and Saturday 8:30am to 1pm) and we’ll be happy to help.

I have a prepayment meter, how do I credit my meter?

You can keep using your current payment device until your new ScottishPower one arrives. And when it does, we recommend you start using it immediately so we can keep track of the payments you make and the energy you use.

I had a Smart meter installation booked with Extra Energy, what will happen now?

All Smart meter installation appointments booked via Extra Energy will not now take place. We will be in touch soon to arrange another installation appointment on a date that suits you.

I have an existing complaint with Extra Energy, will ScottishPower now investigate this for me?

No, any complaints remain with Extra Energy and their appointed administrators.