Our Standard prices are changing

Read our press release

What does this mean for me?

Standard variable tariff

Pay As You Go / Prepayment

Fixed price tariff

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Following rises in the cost of wholesale energy and government obligations, such as the Smart meter rollout, we're increasing our Standard gas and electricity prices on 31st March 2017.

This means:

  • Standard dual fuel prices will increase by an average of 7.8% *
  • Standard electricity prices will increase by an average of 10.8% *
  • Standard gas prices will increase by an average of 4.7% *

We will contact you by the end of February with your new estimated annual cost.

Remember, you'll always have access to our best tariffs, and have the flexibility to move between them at any time without paying exit fees.

How can I protect myself from this price increase?

We have a range of tariffs that can give you price security up until January 2019.

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More answers to questions you may have

Why are we increasing our Standard gas and electricity tariff prices?

Following rises in the cost of wholesale energy and costs to deliver government obligations, such as the Smart meter rollout, we’re increasing our Standard domestic gas and electricity tariff prices.

However, nearly two out of three homes we supply are on products or payment methods unaffected by this price change. We’ve worked hard over the years to move customers from standard prices to fixed price tariffs and now have over half of our customers on fixed price deals - ahead of all other major suppliers (as published by the energy regulator, Ofgem, on 14th December 2016).

Pre-payment customers are not affected by this announcement, but they will see separate changes as the CMA price cap is implemented.

When are prices increasing and by how much?

The new prices are effective from 31st March 2017.

  • Standard dual fuel prices will increase by an average of 7.8%1
  • Standard electricity prices will increase by an average of 10.8%1
  • Standard gas prices will increase by an average of 4.7%1

A duel fuel customer, with typical consumption and paying by monthly Direct Debit will see an annual increase of £86**.

1 Based on a weighted average of impacted ScottishPower customers across all payment types except prepayment, averaged across Great Britain, calculated on the Ofgem typical annual consumption values for gas of 12,500kWh and single rate electricity of 3,100kWh on standard offline prices. Includes VAT at the currently applicable rate of 5%.

** Based on a GB average of customers paying by monthly Direct Debit with annual usage of 12,500kWh of gas and 3,100kWh of Single Rate electricity. Includes VAT at the current applicable rate of 5%.

When did we last increase Standard prices in Great Britain?

ScottishPower last increased its Standard domestic gas and electricity prices by an average of 8.6%* over 3 years ago on 6th December 2013.

*Based on a weighted average of impacted ScottishPower customers across all payment types, averaged across Great Britain, based on Ofgem typical annual consumption values at that time (gas usage of 16,500kWh and standard rate electricity usage of 3,300kWh) and standard prices. Excludes impact of removal of prompt payment discounts. Includes VAT at the current applicable rate of 5%.

How can you help avoid the impact of this price increase?

We would encourage all of our customers to make sure they’re on our best available tariff for them. By switching to one of our fixed price tariffs, you could avoid this price increase and all new and existing ScottishPower customers always have access to our best tariffs. Remember you have the flexibility to move between our tariffs at any time without paying an exit fee.

If you have an online account, simply login to MyAccount to pick a new ScottishPower tariff. Alternatively, call our Customer Service Team free on 0800 027 0072 (lines open Monday to Friday 8am to 10pm and Saturday 8.30am to 1pm) we’ll be happy to take you through your options.

In addition, why not take our free Home Energy Check? This is just one of the ways we could help you reduce your energy use and costs. With a simple online calculator you can work out your energy use and get a detailed report of what improvements could work best for your home, and the savings you could make. Simply visit scottishpower.co.uk/energy-efficiency

Are we contacting affected customers with the price increase details?

Yes, if you are affected by this increase you’ll receive a letter or email by the end of February 2017. This will include a personalised quote of the impact on your prices and also how much you could save by moving to one of a range of our fixed price tariffs.

Do you need to provide a meter reading on the date of the price increase?

You don’t have to, but providing regular meter readings helps ensure your bill or statement is as accurate as possible. You can do this in the following ways - just be sure to have your meter readings and account number to hand before you start.

If you have an online account:

  • Log in to MyAccount and select ‘Enter Meter Reading’; or
  • Download our free ScottishPower YourEnergy App and enter your readings via our App.

Alternatively, call our 24 hour automated meter reading service on 0800 027 8000.

Otherwise, we’ll estimate your energy use on 31st March 2017.The energy estimated to be used before this date will be charged at the old prices, with energy estimated to be used from this date being charged at the new prices.

Will your Direct Debit payments change when the new prices come into effect?

We review your account regularly to try and ensure your payment stays in line with how much energy you are estimated to use during the year. Please be assured that if your payments need to be adjusted we will notify you before any changes are made to your Direct Debit payments. Alternatively, you can access our Direct Debit Manager through your online account or YourEnergy App, and adjust your monthly Direct Debit payments to suit your needs.

*Based on a weighted average of impacted ScottishPower customers across all payment types, averaged across Great Britain, calculated on the Ofgem typical annual consumption values for gas of 12,500kWh and single rate electricity of 3,100kWh on standard offline prices.

All figures include VAT at the currently applicable rate of 5%.

Following rises in the cost of wholesale energy and government obligations and the new Prepayment Price Cap announced by the energy regulator Ofgem, our Standard Pay As You Go prices will be changing on 1st April 2017.

In addition, prices will come down for customers who signed up to Prepay Help Beat Cancer Fixed Price Energy November 2017 (on or after 24th June 2016) and Prepay Help Beat Cancer Fixed Price Energy May 2018.

We are also removing the Annual Dual Fuel discount of £5.25 (incl. VAT) per fuel for Standard Pay As You Go customers from 1st April 2017.

Your new prices are dependant on your tariff, where you live and how much energy you use.

We will contact you by early March with your new estimated annual cost.

More answers to questions you may have

Why has a Prepayment Price Cap been introduced?

The Competition and Markets Authority (CMA) undertook an investigation of the energy industry and concluded that Pay As You Go customers have limited choice when it comes to shopping around for their energy. As a result, the CMA decided that a prepayment price cap would be introduced.

Who decides the Prepayment Price Cap and how does it work?

The energy regulator, Ofgem, is responsible for setting the price cap and all energy suppliers cannot charge more than the cap for gas or electricity for Pay As You Go customers on a prepayment meter.

When does the first Prepayment Price Cap come in to effect?

It will be effective from 1st April 2017 and it is planned to be reviewed every six months until 2020.

What else is changing for affected Pay As You Go customers?

As well as the price cap being introduced, there’s been a significant increase in the cost of wholesale energy, which means it’s now more expensive for us to buy energy before we supply it to customers. There has also been a rise in costs for the government obligations that all energy suppliers have to deliver such as the Smart meter roll out.

We are also removing the annual dual fuel discount of £5.25 (incl. VAT) per fuel for Standard Pay As You Go customers and for any new Pay as You Go fixed term tariffs. Standard credit customers remaining at the same premise will continue to receive this discount. Fixed tariff Pay As You Go customers will not be impacted by this discount change until their tariff ends.

Taking account of the above changes - and ensuring that customers are not paying more than the price cap - our Pay As You Go prices are changing on 1st April 2017.

Which Pay As You Go customers are affected by the Prepayment Price Cap and price change?
  • Standard Pay As You go customers
  • Prepay Help Beat Cancer Fixed Price Energy November 2017 (CRUKL) - who signed up for this tariff on or after 24th June 2016.
  • Prepay Help Beat Cancer Fixed Price Energy May 2018 (CRUKPA)
When will customers be notified of any changes to their tariff?

We are writing to all affected customers at the end of February to let them know of the personal impact to them.

Will a further Prepayment Price Cap be set this year?

Yes. The next Prepayment Price Cap will take effect on 1st October 2017. The cap will be reviewed on 1st April and 1st October every year until 2020. We’ll notify customers of changes to their prices before they take effect.

Can I move to another ScottishPower Pay As You Go Tariff?

Yes. You can move between any of our tariffs at any time without paying exit fees - just visit scottishpower.co.uk or call our Customer Service Team free on 0800 027 0072 (lines open Monday to Friday 8am to 10pm and Saturday 8.30am to 1pm) where we will be happy to take you through your options.

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Good news! As a fixed price customer your prices will be unaffected.

If you are unsure what tariff you are on then login now and you will find the tariff name at the top of your My Account overview.

Or view our list of unaffected tariffs here:

Remember, you'll always have access to our best tariffs, and have the flexibility to move between them at any time without paying exit fees.

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Good news - your PowerUp variable prices are unaffected.