Contact us

Log in to your online account

Did you know your online account allows you to enter your meter readings, manage you direct debit, view your bills, energy usage and more?

Still need help?

We're working hard to answer calls from as many customers as possible. If you need to speak to us, please call 0800 040 7002.

Otherwise, where possible, please continue to manage your account online or use our other contact options available, such as emailing We're currently responding to over 90% of emails within 1-2 days.