How we use cookies

How we use cookies

Different categories of cookies are used for different purposes on our sites. The main cookies we use are listed below and follow the four cookie categories proposed by the International Chamber of Commerce. Note, that some cookies could be listed under multiple categories, this is normal.

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for like the Online Account or online Quote & Apply process cannot be provided. The cookies used are:

Name Cookie Purpose More information Sites using these

Session ID

ASP.NET_ SessionId This cookie contains the user's session ID and the cookie will expire at the end of the session (when you close your browser). This cookie does not store personal data about you. This cookie allows ScottishPower to provide a consistent and accurate service to you. Its purpose is to distinguish you from other users currently viewing the Quote & Apply site.

ScottishPower's Quote and Apply function.

www.scottishpower.co.uk/energyquote.process

Session ID

JSESSIONID This cookie contains the user's session ID and the cookie will expire at the end of the session (when you close your browser). This cookie does not store personal data about you. This cookie allows ScottishPower to provide a consistent and accurate service to you. Its purpose is to distinguish you from other users currently viewing the Online Account.

Online Account
Login

Register

Category 2: performance cookies

These cookies collect information about how you use our websites, for instance which pages all visitors go to most often, and if you get any error messages from our web sites. The cookies listed don't collect information that identifies you and all information these cookies collect is aggregated and therefore anonymous. The cookies used are:

Name Cookie Purpose More information Sites using these

Google (Analytics)

_utma Allows ScottishPower to measure how many unique visitors to our sites. This cookie is stored for 2 years on your computer when first set. This allows us to measure the volume of returning users. We do not store any personally identifiable information in this cookie. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. The information is used to enhance the site and ensure the journey you take through our sites are optimised to continually improve our sites. scottishpower.co.uk,
www.scottishpower.co.uk/energyquote.process,
scottishpowershop.co.uk,
scottishpower-boilercare.co.uk,
player.vimeo.com (YouTube)

Google (Analytics)

_utmb Used in conjunction with __utmc. This cookie allows us to measure “user sessions” (See Session ID cookies) – i.e. visits to our sites. This cookie is stored for 30 minutes after your visit, or after 30 minutes of inactivity. We do not store any personally identifiable information in this cookie. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. The information is used to enhance the site and ensure the journey you take through our sites are optimised to continually improve our sites. scottishpower.co.uk, www.scottishpower.co.uk/energyquote.process, scottishpowershop.co.uk, scottishpower-boilercare.co.uk, player.vimeo.com (YouTube)

Google (Analytics)

_utmc This cookie is used in conjunction with __utmb. This cookie allows us to measure “user sessions” (See Session ID cookies) – i.e. visits to our sites. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. The information is used to enhance the site and ensure the journey you take through our sites are optimised to continually improve our sites. scottishpower.co.uk, www.scottishpower.co.uk/energyquote.process, scottishpowershop.co.uk, scottishpower-boilercare.co.uk, player.vimeo.com (YouTube)

Google (Analytics)

_utmz This cookie stores how you were referred to our site. This may have been a direct method, a referring link, a website search, or a ScottishPower campaign such as an ad or an email link. It is used to measure search engine traffic, the results of ad campaigns and how page navigation is used within our site. This cookie is stored for 6 months after your visit so we can measure the volume of returning users from each source. We do not store any personally identifiable information in this cookie. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. The information is used to enhance the site and ensure the journey you take through our sites are optimised to continually improve our sites. scottishpower.co.uk, www.scottishpower.co.uk/energyquote.process, scottishpowershop.co.uk, scottishpower-boilercare.co.uk, player.vimeo.com (YouTube)

ROI Testing - tracker. roitesting.com

ROIVisitorGUID These cookies are used to collect information about how visitors use our sites for analysis on marketing campaigns. This cookie is provided by IBM's Unica product. IBM's Unica product collects information anonymously and reports website trends without identifying individual visitors. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. The information is used to enhance the site and ensure the journey you take through our sites are optimised to continually improve our sites. scottishpower.co.uk, www.scottishpower.co.uk/energyquote.process

Category 3: functionality cookies

These cookies allow the website to remember choices you make from page to page and provide enhanced, more personal features. For instance, when using our Quote and apply signup process at www.scottishpower.co.uk/energyquote.process you may want to go back and forth from page to page to see different offers. In order to make sure we can still do this without interrupting your journey we need to use cookies to do this. The cookies used are:

Name Cookie Purpose More information Sites using these

Session ID

ASP.NET_ SessionId This cookie contains the user's session ID and the cookie will expire at the end of the session (when you close your browser). This cookie does not store personal data about you. ScottishPower use session id's to remember your settings during and between any visits to our pages. This cookie does not store personal data about you. scottishpower.co.uk, www.scottishpower.co.uk/energyquote.process, scottishpowershop.co.uk, tracking.roitesting.com.

Session ID

JSESSIONID This cookie contains the user's session ID and the cookie will expire at the end of the session (when you close your browser). This cookie does not store personal data about you. This cookie allows ScottishPower to provide a consistent and accurate service to you. Its purpose is to distinguish you from other users currently viewing the Online Account.

Online Account
Login

Register

Session ID

whoson This cookie contains the user's session ID and the cookie will expire at the end of the session (when you close your browser). This cookie does not store personal data about you. This cookie allows ScottishPower to provide a consistent and accurate service to you. Its purpose is to manage and identify you as unique to other users currently viewing the Web chat function. scottishpower.whoson.com

Kenshoo

kenshoo_id These are only set if you found our site through a sponsored ad on Google, Bing, Facebook or LinkedIn. They collect information in an anonymous form about what pages you visit and any information requests you make (such as completing our enquiry form or ordering a product).

We use this information to help us improve our web pages and make our ads more relevant. They expire after 90 days.

For more details, visit www.kenshoo.com

www.scottishpower.co.uk, www.scottishpower.co.uk/energyquote.process

Session ID

widgetData This cookie contains data entered in the Get a Quote widget on the homepage. This data is only used to repopulate the Get a Quote widget to save the user from having to re-enter the same data at a later date. This cookie allows ScottishPower to provide a consistent and accurate service to you. Its purpose is to manage and identify you as unique to other users who use the widget. scottishpower.co.uk

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are placed by ScottishPower’s advertising network and they remember that you have visited our website. This information is shared with our advertisers and will be used to display ScottishPower’s advertisements on other sites that you may be interested in. The cookies we use are:

Name Cookie Purpose More information Sites using these

DoubleClick (Google)

_drt_ This cookie is used by ScottishPower to promote our services whenever the user is visiting other sites. If you have visited ScottishPower recently, the information stored in this cookie allows us to promote our services to you when you visit other sites. Visit Google privacy for further information www.scottishpower.co.uk/energyquote.process, scottishpower-boilercare.co.uk

DoubleClick (Google)

ID This cookie is used by ScottishPower to promote our services whenever the user is visiting other sites. If you have visited ScottishPower recently, the information stored in this cookie allows us to promote our services to you when you visit other sites. Visit Google privacy for further information scottishpower.co.uk, www.scottishpower.co.uk/energyquote.process, scottishpowershop.co.uk, scottishpower-boilercare.co.uk

Kenshoo

kenshoo_id These are only set if you found our site through a sponsored ad on Google, Bing, Facebook or LinkedIn. They collect information in an anonymous form about what pages you visit and any information requests you make (such as completing our enquiry form or ordering a product).

We use this information to help us improve our web pages and make our ads more relevant. They expire after 90 days.

For more details, visit www.kenshoo.com

www.scottishpower.co.uk, www.scottishpower.co.uk/energyquote.process

Third party: cookies added to our site by plugins we use

ScottishPower uses a number of 3rd party plugins to enhance the service we provide to you on our websites. Currently we use embedded YouTube videos and a Live chat functionality on some of our pages. In order for these services to work, the 3rd party has to store cookies on your device to ensure it works correctly. The cookies we use are:

Name Cookie Purpose More information Sites using these

Google (YouTube)

VISITOR_INFO1 _LIVE

This cookie is used by YouTube to estimate your bandwidth and defines the layout of how you see YouTube videos on our web sites. This cookie is stored for 240 days on your computer when first set. We do not store any personally identifiable information in this cookie.

Visit Google privacy for further information scottishpower.co.uk

Google (YouTube)

PREF

This cookie is used by YouTube to store user preferences when viewing pages containing video content.

Visit Google privacy for further information

scottishpower.co.uk

Google (YouTube)

use_hitbox

This cookie allows us to add a ‘view’ onto the YouTube video. This cookie is deleted as soon as you close your session. We do not store any personally identifiable information in this cookie.

Visit Google privacy for further information

scottishpower.co.uk

Live chat (Whoson)

AspxAutoDetect CookieSupport

This cookie is used to detect whether or not your browser supports cookies. The cookie will expire at the end of the session (when you close your browser). This cookie does not store personal data about you.

If your browser does not allow cookies to be stored, then our Live chat may not work correctly. This is an essential cookie to the operation of our Live chat function.

scottishpower.co.uk