Terms and Conditions

For domestic customers, please select the Terms and Conditions that apply to your account below. Small business (SME) customers should consult the SME Terms and Conditions.

General Terms & Conditions and Privacy Information Notice for domestic customers

If you have agreed to enter into an energy supply contract with ScottishPower the following standard Terms and Conditions of supply apply:

General Terms & Conditions

Privacy Information Notice


If you have not agreed to enter into an energy supply contract with ScottishPower but we supply you with energy, our standard Terms and Conditions do not apply. In this situation you should refer to the following Deemed Terms and Conditions:

Deemed Terms and Conditions of supply for gas and electricity

Additional Terms and Conditions and Principal Terms for your chosen product

The simplest way to find out which product you are on is to login or register for our Online Energy Service or simply look at your most recent bill. Alternatively, a list of the available pricing leaflets are shown below where you will find the Terms and Conditions specific to your product as well as any principal terms.

    Use of Credit Reference Agencies & personal data

    The uses of your personal data held by ScottishPower are contained in our terms and conditions of supply. We have created a guide to further explain how ScottishPower works with Credit Reference Agencies (CRAs) and Fraud Presentation Agencies (FPAS) and how that may affect you.

    Credit Reference Agencies and the use of personal data