Terms and Conditions

For domestic customers, please see below. Small business (SME) customers should consult the SME SME Terms and Conditions.

General Terms & Conditions and Privacy Information Notice for domestic customers

These terms and conditions automatically apply if you have agreed to enter into a contract with us for supplying energy to your property. These terms and conditions also automatically apply if we supply energy to your property, but you have not agreed to enter into a contract with us for that supply. In those circumstances, we supply energy to you under a deemed contract between you and us.

Privacy Information Notice

Additional Terms and Conditions and Principal Terms for your chosen product

The simplest way to find out which product you are on is to login or register for our Online Energy Service or simply look at your most recent bill. Alternatively, a list of our tariff prices are available here and below you will find the Terms and Conditions specific to your product.