Terms & Conditions

Free Insulation Offer

  • Home insulation services will be carried out by a ScottishPower Energy Retail Ltd ("SPERL") approved contractor – if you meet the eligibility criteria, your property will receive a free, no obligation survey to assess suitability for free installation of insulation.
  • This offer is only open to persons who reside in mainland Great Britain.
  • Only one application per household is permitted. SPERL has the right to remove any applications that appear to be duplicates, materially incorrect or fraudulent.
  • If a property is deemed suitable for free home insulation, at SPERL's sole discretion, after survey by a contractor, a team of insulation professionals will be made available to fit home insulation free of charge.
  • There are some situations in which properties will not satisfy the eligibility requirements for free insulation – these include but are not limited to:
    • If your property already has pre-existing cavity wall insulation or loft insulation that is more than 60mm thick
    • We are unable to insulate at least two thirds of the total loft surface area or cavity wall area
    • If you have a large or non-standard property or specialist equipment is required to carry out the work this may incur a charge – any charges will be identified at time of initial survey and agreed with you in advance of any work being carried out.
    • Your home is rented and landlord permission has not been obtained
    • Your home is a housing association or council property
  • SPERL reserves the right to cancel or amend this offer or these terms and conditions at any time without prior notice.
  • By participating in the offer, you agree that your personal details can be used by SPERL for the purpose of conducting this offer. You also agree that SPERL may disclose your personal information to any third party it engages to assist it in conducting the offer, fitting any insulation or communicating with you in relation to the offer.
  • SPERL shall be entitled to refuse to install free insulation where an applicant has not carried out all preparatory work, including loft clearance, required by SPERL or its approved contractor.