1. I'm having trouble downloading the app, what should I do?

If you are experiencing issues downloading the PowerUp app please firstly check that you have a compatible mobile device. PowerUp is only available on Android and iOS devices. Still having issues? Then please email our developers at powerupfeedback@scottishpower.com who will hopefully be able to resolve your issue and get PowerUp working on your device.

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2. What do I do if I break/lose my phone?

Don't worry if your device gets damaged or lost, we will not turn your energy off. Remember you can PowerUp on any Android or iOS device. However, when you get a replacement device, you will be able to download the PowerUp App via the app store.

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3. Can I still use my ScottishPower YourEnergy app?

You can still access the bills, usage and messages for your previous account via the YourEnergy app with your current ScottishPower login details. If you have one of our connected home devices then this will still be accessible via the YourEnergy app as well. However to access your PowerUp account you will need to use the PowerUp app.

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4. Can I still enter my meter reads via my ScottishPower online account?

Currently you won't be able to enter your meter reads for your PowerUp account via the ScottishPower online account. If you are having difficulty entering your reads via the PowerUp app then please call us on 0800 074 1981.

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5. What happens if I leave PowerUp?

We hope you like PowerUp, but you are free to change to another tariff at any time and no exit fees apply. If you leave PowerUp for another ScottishPower tariff, you will get another account number as you are no longer paying by PowerUp. If you have any credit on your PowerUp account, we can transfer this to your new ScottishPower account. If you switch to another supplier, we will refund you any outstanding credit to the bank account you have previously provided. If have a debit balance, we will send you a bill for the amount outstanding.

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