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Priority Service Register

The ScottishPower PSR service will help many customers, including:

 Those in debt through the provision of help and advice. We can also ensure you are on our lowest cost tariff and providing external sources of help The elderly The deaf  Visually impaired  The ill or disabled

It provides a range of services to help you manage your energy account if you need extra support. And, they’re available at no additional charge....

Payment Methods

For further information on contacting us and what help is available if you're struggling to pay your energy bills please view our Help Paying Your Bill section.

This includes support from ScottishPower Hardship Fund and our Warm Home Discount Scheme within ‘Ways we can support our customers’ section.

Additionally there are links to external groups such as StepChange and MoneyHelper that can offer free and independent help and advice Independent help and advice....

Help Paying your Bill

If you’re struggling to afford your energy, please contact us as soon as possible and we can discuss a repayment plan that works for you. We can also advise you of other organisations that may be able to help.

We want to help you manage your energy debt and avoid it building up further. We'll always try to avoid the need to take further action. However, if you don't pay your bill or come to an arrangement with us, we may fit a Pay As You Go meter. If you have a smart meter, we can change the mode to Pay As You Go.  We may also register a payment default against you with a credit reference agency, which could impact your ability to obtain credit.

That’s why it’s best to speak with us as soo...


With Direct Debit, we spread the cost of your energy evenly across the year. This means that you may build up a credit balance over the summer months. It may be a good idea to leave this balance on your account to pay for the extra energy you’ll use during the winter.

If you still wish to raise a refund, see the section above, under How to raise a Refund, for the Refund criteria and the Request a Refund tool...

Smart Meters

At your appointment, our engineer may not have been able to provide a smart meter demonstration or offer energy efficiency advice.  If not, we recommend reading Smart Energy GB’s energy efficiency tips.
By turning off appliances when not in use, the average household can save around £35 a year\ By replacing traditional bulbs with LED ones, the average househ...

Frequently Asked Questions

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