Payments & pricing

As a small business, managing your finances is vital to your success. At ScottishPower we have a range of payment plans available to help you manage your energy costs and meet your needs.

For more information on Direct Debit and other payment and pricing queries, please view our frequently asked questions below.

FAQs

What are the benefits of paying by Direct Debit?

Paying by monthly Direct Debit is the most convenient way to pay for the energy your business uses and you could enjoy a discount on your unit rates.

How do I switch to paying by Direct Debit?

Call the Business Energy Team on 0800 040 7002 (Lines are open Monday to Friday 8:30am - 7pm, Saturday 9am - 1pm). Have your ScottishPower account number and meter readings to hand when you call, and they will be able to set up a Direct Debit for you.

What should I do if I'm having problems paying my bill?

Help with paying for your energy

Paying for your energy should be quick, simple and convenient. If you’re having difficulties paying your bill, you can be sure we’re here to help. By taking your financial circumstances into consideration, we can agree the best payment plan for you.

We have a range of payment methods available to suit your needs:

  • Monthly Direct Debit - this is our cheapest and most convenient payment method. You can also choose to manage your account online, and entering your meter readings to ensure more accurate bills.
  • Cash payment options, which may be suitable where a bank account does not accept DD, although this could be more expensive than Direct Debit
  • BACS transfer from your business bank account

We will work with you to agree a suitable payment plan, taking into account your circumstances.

Just contact us as soon as possible to discuss the best option for you.

Independent help and advice for you, if you're having problems paying any of your bills
If you would like free and independent debt advice about energy or other bills, contact Business Debtline. They can help you work out a budget plan for your ongoing debts and ways to pay off your arrears. You just need a list of your incomings and outgoings and your energy bill handy.

Business Debtline’s objective is to help you overcome any trading problems and continue trading. We will take any advice from Business Debtline into account when setting up your payment arrangement

You can call the Business Debtline on 0800 197 6026. They will help you to:

  • Complete a Business Budget sheet
  • Identify priority debts (e.g. gas / electricity) and non-priority debts
  • Set up affordable repayment plans with all creditors

They can also provide help with cash flow advice.

Alternatively you can access their website by clicking here

Will you charge me a late payment fee if I don't pay my bill on time?

Possibly, but we often don't do this until we've been able to discuss alternative payment options with you. If you think you'll have a problem paying your bills, please contact us. We may be able to help.

However, where no agreement is reached, ScottishPower will share late payment data with Credit Reference Agencies; this may impact your credit rating.

Call the Business Energy Team on 0800 040 7002 (Monday to Friday 8am - 7pm, Saturday 08.30am - 1pm) if you'd like to discuss this in more detail.

Why do you offer me cheaper rates when I'm already a Small Business customer?

We want to try and ensure you're always on our best deal, so we may contact you to make you aware of our other products and services. If you don't want us to do this, please call 0800 040 7002 (Monday to Friday 8am - 7pm, Saturday 8:30am - 1pm) or email customer.services@scottishpower.com

Somebody in a similar situation is paying less than me. Why is this?

The other person may be using less energy or have a different contract, tariff or charging structure. Alternatively, their contract may have started at a different time when they were able to take advantage of lower prices. Call the Business Energy Team on 0800 040 7002 (Monday to Friday 8am - 7pm, Saturday 8:30am - 1pm) if you'd like to discuss this in more detail.

How can I make further savings with ScottishPower?

If you currently receive quarterly bills, you could save money by switching to monthly Direct Debit and signing up for an Online Account. If you're interested in saving energy and possibly money, our Energy Smart Pack is full of useful advice. For further information, please call 0800 040 7002 (Monday to Friday 8am - 7pm, Saturday 8:30amam - 1pm).

If I have a contract, will my prices remain fixed during the period of my contract?

If you agreed a fixed price contract with ScottishPower, we will guarantee your energy prices for the duration of that contract.

How is my Climate Change Levy and VAT calculated?

ScottishPower collect Climate Change Levy or CCL together with VAT from businesses on behalf of the government.

Climate Change Levy or VAT is charged depending on your average daily consumption. If you are an electricity customer, and you consume more than 33 units per day, then you will be charged CCL or VAT at the full rate.

If your average daily consumption is below 33 units per day, then CCL will not be charged in this period. However, VAT will be charged but at the lower rate.

Remember - although CCL is charged on the basis of kWh consumed per day, this is averaged over the period of the bill. A business can be charged CCL for one bill and not for the next, should your consumption change.

For further details, speak to your Accountant or Financial Advisor.

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If you need further help, please get in touch.

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