Location Issues

Is your home outside the green circle?

If your home was outside the green circle on the map, don’t worry — this is usually just a location mismatch, and we can fix it quickly.

All we need are the correct coordinates for your home so we can update its position and make sure everything works as expected. We’ve provided instructions below for how to get these using Google Maps before you contact us.

Home location outside green circle on map

Example home location outside of green circle

Get your coordinates from Google Maps

Find your home: Go to where your home is located on the map.
Drop a pin: Press and hold on the map where you charge your car at home. It’s best to not drop the pin directly on the building as this sometimes causes issues with displaying the coordinates. We recommend dropping it where the car is parked for charging, for example, your driveway.
Reveal coordinates: Scroll down on the screen, and look for ‘Nearby address’. Clicking this will reveal your coordinates (latitude, longitude). This will look something like (58.8630230, -4.2698075).
Copy/note down your coordinates: You can either copy these by tapping on them or note them down. You’ll need these when you email us or speak to us.

Find your home: Go to Google Maps and find where your home is located on the map.
Get coordinates: With the mouse, hover above the map where you charge your car at home and right click. This will reveal a menu, with the coordinates (latitude, longitude) at the top of the list. They will look something like this (58.8630230, -4.2698075).
Copy/note down your coordinates: You can either copy these by clicking on them or note them down. You’ll need these when you email us or speak to us.

Got your coordinates? Contact us

Now that you have the correct coordinates for your home, please contact our team:

Email us at evoptimisesupport@scottishpower.com. Let us know your home was outside the green circle and include your coordinates so we can update your home location.
Speak to us on 0800 6340 058, Monday to Friday 9am to 5pm. Be sure to have your coordinates to hand when you call.

If you email us, a member of the team will confirm that your home location has been updated. Once we have confirmed this you will be able to continue setting up EV Optimise.

Last updated: 27 April 2026

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