Is your home outside the green circle?
When you set up EV Optimise, we’ll ask you to check that your home falls inside the green circle on the map. It doesn’t need to be in the centre – anywhere within the circle is fine. Sometimes, your home may show up outside the circle, which means EV Optimise won’t work. If this is the case, you can easily update your home location in the app as part of the setup process.
Example home location outside of green circle
Update your home location
If your initial home location is incorrect and your home is outside of the green circle:
- Tap Update location at the bottom of the screen.
Drag the map until the pin sits over your home.
- Tap Confirm location.
- Check your home is now inside the green circle. If it is, tap This is correct. If not, update the location again.
Continue with the rest of the EV Optimise setup process.
We’ll use your updated location to detect when your car is at home, so we can start a smart charging session when you plug in.
Need help? You can email evoptimisesupport@scottishpower.com or if you’d like to speak to someone, call us on 0800 6340 058, Monday to Friday 9am to 5pm (local rate charge applies).
Last updated: 28 August 2026