Smart meters are advanced versions of traditional gas and electricity meters. Traditional energy meters are being phased out to support the transition to a more sustainable energy system and smart meters offer numerous benefits, such as:

·       Providing your supplier with automated meter readings;

·       Ensuring you are billed for the exact amount of gas or electricity your business uses;

Allowing you to track your energy consumption in near real time by monitoring your usage through the ScottishPower app and your online account. This can help you to make informed decisions to reduce energy waste and save on costs.

No. Installing a smart meter comes at no additional cost to you. The small maintenance charge you currently pay with your existing meter is already included in your bill and will remain the same with a smart meter. There are no hidden fees for the smart meter or its installation, allowing you to enjoy its benefits without any extra expense.

Yes. Businesses that rent their premises are eligible to have a smart meter fitted. However, we recommend that you request permission from the property owner before booking an installation.

No. Your smart meter provides us with near real-time readings which ensures that your bill is calculated based on actual usage rather than estimates. This means you’ll only be charged for the energy you consume, giving you peace of mind and control over your energy costs**.

Yes, you can change suppliers after having a smart meter installed. While all suppliers are doing their best to avoid any disruption to your smart services, if you switch, you may find that you lose some of your meter’s smart functionality.

Yes. Smart meters fall under UK and EU product safety legislation, which requires manufacturers to ensure that any product placed on the market is safe. More information about smart meters and health can be found here.

Yes. We’re committed to keeping customer information safe and secure. Your information is only accessed when necessary and by those who need to see it to provide you with the services you have asked for. All our staff members are trained on data protection and follow strict data protection guidelines. We also have specialist security and data protection teams to support them.

There are a few reasons why it may not be possible to give you a smart meter at this stage. For example:

·       Our installers may not have reached the area where your business is located

·       Your meter type may not be supported by a smart meter equivalent yet

·       Your premise type may have some physical barriers preventing a smart meter install, such as poor signal strength.