We’re continuing to provide a high level of customer service
As recognised by Citizen’s Advice Star Rating for customer service.
We’ve scored 3.1 out of 5 in the Citizens advice latest set of results, ranking 3rdout of the large suppliers.1
We’re continuing to provide a high level of customer service
As recognised by Citizen’s Advice Star Rating for customer service.
We’ve scored 3.1 out of 5 in the Citizens advice latest set of results, ranking 3rdout of the large suppliers.1
Information on what we offer
We’re easy to contact
We’ve scored joint 1st among large suppliers1 for Ease of Contact, having scored 4 stars for our contact wait times.
We’re committed to our customers
We’ve scored 5 out of 5 again as we’re members of Energy UK’s Vulnerability Commitment and The Energy Switch Guarantee.
Meaning we make life easier for customers wherever we can.
We’re working hard to resolve complaints
We’ve scored 2 out of 5 for complaints, with our teams consistently working to improve customer experience and working hard to further increase our score in this area.
Information on what we offer
We’re easy to contact
We’ve scored joint 1st among large suppliers1 for Ease of Contact, having scored 4 stars for our contact wait times.
We’re committed to our customers
We’ve scored 5 out of 5 again as we’re members of Energy UK’s Vulnerability Commitment and The Energy Switch Guarantee.
Meaning we make life easier for customers wherever we can.
We’re working hard to resolve complaints
We’ve scored 2 out of 5 for complaints, with our teams consistently working to improve customer experience and working hard to further increase our score in this area.
1
Scores from October to December 2025. Accurate as of 17th March 2026. Excludes Northern Ireland. Ofgem defines large energy suppliers as those with a market share of at least 5% in either gas or electricity. See http://www.citizensadvice.org.uk.