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We're joint 1st among large suppliers for contact wait times.(1)

Citizens Advice have scored us in 2nd place of the large suppliers in their Star Rating, which accurately captures overall supplier performance for customer service. We've scored 2.9 out of 5.

Call centre representative smiling while on a phone call

We're easy to contact

We're ranked 1st among large suppliers for email response times, which means we are answering email queries quicker than any other large supplier. We are ranked 2nd among large suppliers for call wait times.  We have scored 4 out of 5.

We're committed to our customers

We've scored 5 out of 5 as we're members of Energy UK’s Vulnerability Commitment and The Energy Switch Guarantee. Meaning we make life easier for customers wherever we can.

We're working hard to resolve complaints

Around 1% of customers feel they need to raise an external complaint about our service. We currently score 1 out of 5 but our team are consistently working to improve customer experience, and our score in this area.

1

We're joint 1st among large suppliers which includes those with a market share of at least 5% in either fuel (Gas or Electricity).