We’re there for our customers when they need us
As recognised by Citizen’s Advice Star Rating for ease of contact, see more on this result below.
Overall we’ve scored 2.94 out of 5 in the Citizens advice latest set of results, ranking 4th out of the large suppliers.1
We’re there for our customers when they need us
As recognised by Citizen’s Advice Star Rating for ease of contact, see more on this result below.
Overall we’ve scored 2.94 out of 5 in the Citizens advice latest set of results, ranking 4th out of the large suppliers.1
Information on what we offer
We’re easy to contact
We’ve scored 2nd among the large suppliers1 for Ease of Contact, having scored 4 stars for our contact wait times. We scored 4 stars for emails answered within two working days and had our average call waiting times below two minutes.
We’re committed to our customers
We’ve scored 5 out of 5 again as we’re members of Energy UK’s Vulnerability Commitment and The Energy Switch Guarantee.
Meaning we make life easier for customers wherever we can.
We’re working hard to resolve complaints
We’ve scored 1.5 out of 5 for complaints, with our teams consistently working to improve customer experience and working hard to further increase our score in this area.
Information on what we offer
We’re easy to contact
We’ve scored 2nd among the large suppliers1 for Ease of Contact, having scored 4 stars for our contact wait times. We scored 4 stars for emails answered within two working days and had our average call waiting times below two minutes.
We’re committed to our customers
We’ve scored 5 out of 5 again as we’re members of Energy UK’s Vulnerability Commitment and The Energy Switch Guarantee.
Meaning we make life easier for customers wherever we can.
We’re working hard to resolve complaints
We’ve scored 1.5 out of 5 for complaints, with our teams consistently working to improve customer experience and working hard to further increase our score in this area.
1
Scores from January to March 2026. Accurate as of 24th June 2026. Excludes Northern Ireland. Ofgem defines large energy suppliers as those with a market share of at least 5% in either gas or electricity. See http://www.citizensadvice.org.uk.